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Toya Sun Palace Resort & Spa

Resort hotel
Introducing the
Japan Quality Accreditation
This establishment has been awarded our Japan Quality accreditation. It has received high ratings from its guests for providing exemplary service, and through its operations it has demonstrated the ability to offer an authentic Japanese travel experience.
Rakuten Travel Bronze Award 2020

A hot spring hotel located on the lakeside overlooking Lake Toya. All guest rooms are on the lake side and offer seasonal sceneries.

Very Good
381 reviews from verified guests
Property facilities
  • Lounge
  • Bar
  • Vending machine
  • RestaurantRestaurant
  • Sauna
  • Spa / Beauty salonSpa / Beauty salon
24 min drive from Nagawa Station
24 min drive from Usu Station
25 min drive from Toyoura Station
27 min drive from Okishi Station
1 hr 51 min drive from New Chitose Airport
There are no rooms available. Try changing the dates.

Ratings and reviews

Very Good
381 reviews from verified guests
Facilities & Amenities3.8
Service & Staff3.9
Comfort & Cleanliness3.6
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Most recent
Review score
All ratings
  1. Anonymous
    Posted: 30/05/2023
    Facilities & Amenities5
    Service & Staff4
    Comfort & Cleanliness3
  2. ボンヴォヤージ
    |Age: 70s
    Family with kid(s)
    Posted: 28/05/2023


    Facilities & Amenities5
    Service & Staff5
    Comfort & Cleanliness4
  3. Anonymous
    |Age: 60s
    Family with kid(s)
    Posted: 27/05/2023

    洞爺湖丸見えでよかった。 食事は普通だが、デザートはすごいです。

    Facilities & Amenities3
    Service & Staff3
    Comfort & Cleanliness4
  4. Anonymous
    |Age: 40s
    Family with kid(s)
    Posted: 26/05/2023

    久々にまた泊まりたいホテルなに出逢えました! 食事も美味しく満足度高く、星空を眺めて入るお風呂が最高でした。 また行きたいです!

    Facilities & Amenities5
    Service & Staff5
    Comfort & Cleanliness5
  5. Anonymous
    |Age: 50s
    Posted: 26/05/2023


    Facilities & Amenities4
    Service & Staff3
    Comfort & Cleanliness1
  6. 1 - 5 of 381 reviews


Recommendations and features

Posted: 22/06/2022

Property information

Resort hotel
7-1 Toyako Onsen, Sobetsu-cho, Usu-gun, Hokkaido, 049-5731, Japan
Check-in time
2:00 p.m. - 10:00 p.m.
Check-out time
10:00 a.m.
Total number of rooms
Phone number
+81 142 75 1111
Fax number
+81 11 222 5223

Measures against COVID


  • Staff wash their hands, rinse their mouths, and wear masks
  • Regular temperature checks implemented
  • Guests served at an appropriate distance
  • Shuttle services kept to individual or small groups


  • Dining areas regularly disinfected
  • Shared spaces regularly disinfected
  • Guestrooms disinfected between uses
  • Guest slippers disinfected between uses


  • Shared spaces regularly ventilated
  • Guestrooms ventilated between uses
  • Dining areas regularly ventilated


  • Front desk fitted with acrylic barrier
  • Staff mindful of guest-to-guest contact


  • Guestroom availability regulated
  • Furnishings regularly disinfected


  • Unwell guests kept separate from dining areas
  • Dining areas decongested and segmented

Bathing areas

  • Antiseptic solution available
  • Bath fixtures regularly disinfected

Requests to guests

  • Guests asked to disinfect upon arrival
  • Guests asked to wash their hands and rinse their mouths
  • Guests given temperature checks during check-in

Emergency response preparation

  • COVID emergency response manual prepared
  • Staff trained in COVID emergency response


Rakuten Travel Bronze Award 2020

Features and facilities

On-site facilities

  • Lounge
  • Bar
  • Vending machine
  • RestaurantRestaurant
  • Sauna
  • Spa / Beauty salonSpa / Beauty salon
  • Cafe
  • Midnight snack corner
  • Parking lotParking lot
  • Swimming poolSwimming pool
  • Banquet hall
  • Shop
  • Open-air bath (hot spring)Open-air bath (hot spring)
  • Izakaya corner
  • Grand bathGrand bath
  • Table tennis
  • Game center
  • Grand bath (hot spring)Grand bath (hot spring)

Services offered

  • Home delivery
  • Wake-up call
  • Pick-up and drop-offPick-up and drop-off


  • Rental wheelchairs

Property type

  • Resort hotel

Accepted payment methods

  • Visa
  • American Express
  • JCB
  • Cash accepted

Supported languages

  • Japanese
  • Korean
  • Chinese
  • English

Notice from property

A bathing tax of 300 yen per adult will be collected. ※※When making a reservation, please be sure to read the remarks at the bottom of the reservation form STEP2※※

According to Japanese law, foreign nationals are required to present their passports (both guests and reservations).If the guest's name, contact information, reservation name, and contact information are false, the reservation may be canceled. . ★We do not accept provisional reservations.

0 years old: Please state that there are babies in this remarks column. (* Please do not put it in "Infants without meal futon" etc.) 1-2 years old: Please apply with "meal futon << none >> infant". Twice 3 years old to preschoolers: Please apply with "Meal Futon [Yes] Infant".

Elementary school students: Please apply in the lower or upper grades. Twice Junior high school students and above: Please apply as an adult.

* For requests such as shuttle bus reservations, please contact 011-222-7711 (9: 00-18: 00) directly after completing the reservation application. * Those who apply for the "Room Type Hotel Omakase" plan ... Room types (Japanese-style rooms or Western-style rooms, etc.) will be announced on the day of the event and cannot be provided in advance. If you have specified the room type and conditions, please make a reservation with a plan that allows you to specify the type. * Children's pricing may vary depending on the plan.

①All guest rooms are non-smoking. If you smoke, please use the smoking booths on the 1st and 9th floors.

2. Due to the change in the contents of the day-trip bathing, even guests staying consecutive days on weekdays will not be able to use the pool and public bath from 10:00 to 14:00.

③ [Warm water pool] We will be completely closed due to equipment maintenance work. Construction period: November 6, 2023 (Monday) to December 22, 2023 (Friday) Please check the hotel official website for details.

④ [Information about closed days] We will be closed due to equipment maintenance. November 14, 2023 (Tuesday) after check-out to November 16, 2023 (Thursday)

★★★Cancellation Policy★★★

The stated policy is for individual bookings of 10 people or less. For reservations of 10 people or more, a cancellation fee will be charged from one week before.

★★★★★Information for foreign customers★★★★★

Recommended spots

3,496m from Mount Showa-Shinzan

3,573m from Usuzan Ropeway

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