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Hakone Yumoto Onsen Hotel Maille Coeur Shogetsu

Resort hotel
Introducing the
Japan Quality Accreditation
This establishment has been awarded our Japan Quality accreditation. It has received high ratings from its guests for providing exemplary service, and through its operations it has demonstrated the ability to offer an authentic Japanese travel experience.
Rakuten Travel Gold Award 2021

Boasting non-smoking rooms and a mineral-rich hot spring famous for beautifying the skin!

4.6
Excellent
590 reviews from verified guests
Property facilities
  • Lounge
  • Vending machine
  • RestaurantRestaurant
  • Sauna
  • Spa / Beauty salonSpa / Beauty salon
  • Parking lotParking lot
9 min walk from Hakone-Yumoto Station
6 min drive from Iriuda Station
7 min drive from Kazamatsuri Station
8 min drive from Tonosawa Station
2 hr 16 min drive from Tokyo International Haneda Airport
There are no rooms available. Try changing the dates.

Ratings and reviews

4.6
Excellent
590 reviews from verified guests
Location4
Facilities & Amenities4.5
Service & Staff4.6
Comfort & Cleanliness4.3
Bath4.5
Meal4.6
Sort by
Most recent
Review score
All ratings
  1. Anonymous
    |
    JapanJapan
    |Age: 60s
    |
    Friends
    5
    Posted: 20/03/2023

    初めて行った時にお料理にとても感動しそれ以来お友達や家族を連れて行ってあげてますがその度とても喜んで貰えています。

    Location4
    Facilities & Amenities5
    Service & Staff5
    Comfort & Cleanliness3
    Bath4
    Meal5
  2. Anonymous
    |
    JapanJapan
    |Age: 80s or more
    |
    Family with kid(s)
    5
    Posted: 19/03/2023

    選択した宿泊プランに満足。特に食事は予想通りで美味しく頂きました。

    Location4
    Facilities & Amenities4
    Service & Staff5
    Comfort & Cleanliness5
    Bath5
    Meal5
  3. ひがしながさき
    |
    JapanJapan
    |Age: 70s
    |
    Friends
    4
    Posted: 18/03/2023

    いつもの期待値通り食べ物は美味しく風呂満足しした

    Location4
    Facilities & Amenities4
    Service & Staff3
    Comfort & Cleanliness3
    Bath4
    Meal5
  4. ユキザル1947
    |
    JapanJapan
    |Age: 40s
    |
    Family with kid(s)
    4
    Posted: 15/03/2023

    全体的に綺麗で食事も手間がかかっていて、とても美味しかったです。 タイミングの問題かもしれませんが、駐車場の案内がなかったので、どこに停めればいいか分からなくなりました。 総合的には満足できるホテルでした。 ありがとうございました。

    Location4
    Facilities & Amenities4
    Service & Staff4
    Comfort & Cleanliness5
    Bath4
    Meal5
  5. Anonymous
    |
    JapanJapan
    |Age: 70s
    |
    Solo
    5
    Posted: 13/03/2023

    楽天スパーセール期間での予約でも全国旅行支援が受けられるとよいのですが。

    Location4
    Facilities & Amenities5
    Service & Staff5
    Comfort & Cleanliness5
    Bath5
    Meal5
  6. 1 - 5 of 590 reviews

Property information

Resort hotel
Address
468-1 Yumoto, Hakone-machi, Ashigarashimo-gun, Kanagawa, 250-0311, Japan
Check-in time
3:00 p.m. - 12:00 a.m.
Check-out time
11:00 a.m.
Total number of rooms
38
Phone number
+81 460 85 5748
Fax number
+81 460 85 8245

Measures against COVID

Staff

  • Staff wash their hands, rinse their mouths, and wear masks
  • Regular temperature checks implemented
  • Guests served at an appropriate distance
  • Shuttle services kept to individual or small groups

Sterilization

  • Dining areas regularly disinfected
  • Shared spaces regularly disinfected
  • Guestrooms disinfected between uses
  • Guest slippers disinfected between uses

Ventilation

  • Shared spaces regularly ventilated
  • Guestrooms ventilated between uses
  • Dining areas regularly ventilated

Check-in/Check-out

  • Front desk fitted with acrylic barrier
  • Staff mindful of guest-to-guest contact

Rooms

  • Antiseptic solution available
  • Air purifier available
  • Furnishings regularly disinfected

Meals

  • Unwell guests kept separate from dining areas
  • Alternative meal delivery options considered
  • Dining areas decongested and segmented

Bathing areas

  • Antiseptic solution available
  • Bath fixtures regularly disinfected

Requests to guests

  • Guests asked to disinfect upon arrival
  • Guests asked to wash their hands and rinse their mouths
  • Guests asked to wear masks when not in their room
  • Guests given temperature checks during check-in

Emergency response preparation

  • COVID emergency response manual prepared
  • Staff trained in COVID emergency response

Other information

  • ・During breakfast, the food lane at the buffet venue is air-conditioned and ventilated, but since it is a small room, we ask everyone to wear a mask. We are very sorry for children who cannot wear a mask or customers who do not like it, but please wait at your seat and have your companion eat and enjoy it. ・We kindly ask that you refrain from carrying infants on their backs or carrying them into the food lanes at the Bitsfe venue, as there is a risk that your child's feet will hit the displayed food.

Awards

Rakuten Travel Gold Award 2021
Rakuten Travel Japanese-Style Hotel Award 2021 TOP47
Rakuten Travel Gold Award 2020
Rakuten Travel Japanese-Style Hotel Award 2020 TOP47

Features and facilities

On-site facilities

  • Lounge
  • Vending machine
  • RestaurantRestaurant
  • Sauna
  • Spa / Beauty salonSpa / Beauty salon
  • Parking lotParking lot
  • Banquet hall
  • Shop
  • Jet bath
  • Open-air bath (hot spring)Open-air bath (hot spring)
  • Grand bathGrand bath
  • Grand bath (hot spring)Grand bath (hot spring)

Services offered

  • Home delivery
  • Wake-up call

Accessibility

  • Rental wheelchairs

Property type

  • Resort hotel

Accepted payment methods

  • Credit cards accepted
  • Visa
  • MasterCard
  • American Express
  • JCB
  • Cash accepted

Supported languages

  • Japanese
  • English

Notice from property

1. The accommodation fee is the amount including the service fee and consumption tax.

10. Because it is a kaiseki meal, we may refuse to serve the dish if you cannot eat it mixed with seafood or meat soup stock.

2. In addition to the displayed fee, a bath tax of 150 yen will be charged separately for adults only.

3. The final time for dinner will be 8:30 pm. Please note that we may refuse dinner if you arrive after 8:30 pm.

4. Children's meals with a 50% charge will be prepared at the children's lunch.

5. We do not accept cancellations by phone, so if you wish to cancel your stay, please cancel it online.

6. All rooms in the building are non-smoking. If you smoke in your room, you may be charged a cleaning fee.

7. A cancellation fee will be charged 10 days before the year-end and New Year holidays (12/30 to 1/3), Obon period (8/8 to 16), and Golden Week (4/29 to 5/5).

8. The hot spring is only a large communal bath. Customers with tattoos, tattoos, and children without diapers are not allowed to use the public bath.

9. Regarding the likes and dislikes of meals and allergies, additional costs may be incurred depending on the content of the response.

Recommended spots

173m from Soun-ji Temple

682m from Tamasudare Falls (Kanagawa)

1,566m from Honma Yoseki Museum

3,014m from Suzuhiro Kamaboko Museum

3,953m from Tsujimura Botanical Garden

3,963m from Odawara Children's Forest Wanpaku Land

4,761m from Chisuji Falls

5,004m from Odawara Museum of Literature

5,131m from Hotoku Ninomiya-jinja Shrine

5,148m from Hotoku Museum

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