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JR-East Hotel Mets Utsunomiya

Business hotel

Just about a minute's walk to the west exit of JR Utsunomiya Station / Secure accommodation for female guests / Fitness gym and lounge available / All rooms are over 204 square feet

4.4
Excellent
268 reviews from verified guests
Property facilities
  • Lounge
  • Vending machine
  • Convenience store
  • RestaurantRestaurant
  • Fitness gym / Fitness clubFitness gym / Fitness club
  • Meeting room
9 min walk from Utsunomiya Station
5 min drive from Tobu-utsunomiya Station
11 min drive from Minami-Utsunomiya Station
14 min drive from Tsuruta Station
2 hr 1 min drive from Fukushima Airport
There are no rooms available. Try changing the dates.

Ratings and reviews

4.4
Excellent
268 reviews from verified guests
Location4.8
Facilities & Amenities4.1
Service & Staff4.1
Comfort & Cleanliness4.5
Bath3.8
Meal3.8
Sort by
Most recent
Review score
All ratings
  1. Anonymous
    4
    Posted: 24/03/2023
    Location5
    Facilities & Amenities3
    Service & Staff3
    Comfort & Cleanliness5
    Bath3
    Meal5
  2. nori480716
    |
    JapanJapan
    |Age: 40s
    |
    Family with kid(s)
    5
    Posted: 23/03/2023

    今回、初めて利用しましたが、色々と良すぎてびっくりでした。 立地はもちろん良く、ホテル下の商業施設にはお店も多く、食べるものも困らず選べて良かったです。 部屋も広く、４ベットに、してもらいましたが、狭さを感じることなく、快適に過ごせました。 電子レンジや洗濯機もあるお部屋なんて始めてでした。 また、是非ともこのお部屋に泊まりたいと思いました。 コーヒー無料サービスや、選べるアメニティサービスもとても魅力的です。

    Location5
    Facilities & Amenities5
    Service & Staff4
    Comfort & Cleanliness5
    Bath3
    Meal3
  3. Anonymous
    |
    JapanJapan
    |Age: 50s
    |
    Solo
    3
    Posted: 20/03/2023

    駅前で駐車場もあり大変便利です。 ソファが古いのと室内スリッパが使いまわしなのが不潔な感じがしました。 人手不足なのか掃除が丁寧でないです。

    Location5
    Facilities & Amenities1
    Service & Staff4
    Comfort & Cleanliness3
    Bath3
    Meal4
  4. BV
    |
    JapanJapan
    |Age: 50s
    |
    Business
    4
    Posted: 15/03/2023

    フロントが３階に有るのは良いのですが、宿泊者以外も簡単にエレベーターで宿泊階に行けてしまうのはセキュリティに対し不安を感じた。

    Location5
    Facilities & Amenities4
    Service & Staff3
    Comfort & Cleanliness4
    Bath3
    Meal4
    Reply from the property

    この度はJR東日本ホテルメッツ宇都宮へご宿泊頂き、誠にありがとうございます。 またご多忙の中、貴重なご感想をお寄せくださいましたことを重ねて御礼申し上げます。 ご滞在中はごゆっくりお過ごし頂けましたでしょうか？ お客さまのおっしゃる通り、当ホテルのエレベーターは駅ビルPASEOと共用でございますので、一見するとホテルへの出入りが自由なように見えてしまいますが、客室フロアである4階以上はホテルのカードキーが必ず必要な仕組みとなっておりますので、ご安心いただけましたら幸いです。 また来月もたくさんのご予約を頂きまして、誠にありがとうございます。 スタッフ一同、次回のご来館も心よりお待ち申し上げております。 支配人　佐藤

    Posted: 16/03/2023
  5. Anonymous
    |
    JapanJapan
    |Age: 50s
    |
    Business
    5
    Posted: 15/03/2023

    いつもお世話になってます。スタッフの方の対応がとても良いです。

    Location5
    Facilities & Amenities3
    Service & Staff5
    Comfort & Cleanliness5
    Bath4
    Reply from the property

    いつもJR東日本ホテルメッツ宇都宮へご宿泊頂き、誠にありがとうございます。 今回も宇都宮へのご出張お疲れ様でございました。 これからもスタッフ一同笑顔で皆さまをお迎えいたしますので、末永く当ホテルをご愛顧のほどよろしくお願いいたします。 お客さまのまたのお越しを心よりお待ち申し上げております。 支配人　佐藤

    Posted: 16/03/2023
  6. …
    1 - 5 of 268 reviews

Property information

Business hotel
Address
1-23 Kawamukocho, Utsunomiya-shi, Tochigi, 321-0965, Japan
Check-in time
3:00 p.m. - 12:00 a.m.
Check-out time
11:00 a.m.
Total number of rooms
158
Phone number
+81 28 600 3300
Fax number
+81 28 600 3313

Measures against COVID

Staff

  • Guests served at an appropriate distance
  • Staff wash their hands, rinse their mouths, and wear masks
  • Regular temperature checks implemented

Sterilization

  • Dining areas regularly disinfected
  • Shared spaces regularly disinfected
  • Guestrooms disinfected between uses
  • Guest slippers disinfected between uses

Ventilation

  • Shared spaces regularly ventilated
  • Dining areas regularly ventilated

Rooms

  • Antiseptic solution available
  • Air purifier available
  • Furnishings regularly disinfected

Meals

  • Unwell guests kept separate from dining areas
  • Alternative meal delivery options considered

Emergency response preparation

  • COVID emergency response manual prepared

Features and facilities

On-site facilities

  • Lounge
  • Vending machine
  • Convenience store
  • RestaurantRestaurant
  • Fitness gym / Fitness clubFitness gym / Fitness club
  • Meeting room
  • Bakery
  • Paid laundryPaid laundry
  • Spa / Beauty salonSpa / Beauty salon
  • Cafe

Property type

  • Business hotel

Services offered

  • Home delivery
  • Dry cleaningDry cleaning
  • Wake-up call

Accessibility

  • Rental wheelchairs

Accepted payment methods

  • Visa
  • MasterCard
  • American Express
  • JCB
  • Cash accepted

Supported languages

  • Japanese

Notice from property

Please be sure to contact us if check-in is past the scheduled time.

Accommodation charges are fully prepaid.

If you do not contact us and the estimated arrival time (check-in time) has passed, we may cancel your order.

Duplicate discounts are not possible. Please understand.

Other benefits and discounts such as JR Hotel Members cannot be used together.

The entrances on the 1st and 2nd floors are locked from 1:00 AM to 5:00 AM at midnight. Please let us know by intercom.

Recommended spots

1,129m from Utsunomiya Futa'arayama-jinja Shrine

1,315m from Utsunomiya Castle Ruins Park

2,973m from Tochigi Prefectural Museum of Fine Arts

3,370m from Tochigi Prefectural Museum

HomeJapanTochigiUtsunomiya CityJR-East Hotel Mets Utsunomiya
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