The Rakuten Travel Rent-A-Car Process |
From Reservation to Return

STEP 1 Search & Book

Rakuten Travel Rent-A-Car makes booking easy; all you need is a valid email address!

  • 1. Search for a rental car

    • 1. Search for a rental car

      1. Search for a rental car
      1. Search for a rental car

      Input the dates, times, and locations of your planned pick-up and drop-off.
      If you're planning for a one-way rental (dropping the car off at a different location than the one from which you picked it up), be sure to specify the drop-off location before searching.

    • 1. Search for a rental car

      1. Search for a rental car
      1. Search for a rental car

      Click 'Add advanced search criteria' to specify vehicle type, request optional services, and more.

    • 1. Search for a rental car

      1. Search for a rental car
      1. Search for a rental car

      Click 'Search' after selecting all desired search criteria.

    See here for more details on one-way rentals

  • 2. Select a rental car

    • 2. Select a rental car

      2. Select a rental car
      2. Select a rental car

      You can filter the search results page by vehicle type and optional services. You can also order the list by price, toggle a map view of the rental locations, and more. Click 'Select' when you've found your desired car.

    • 2. Select a rental car

      2. Select a rental car
      2. Select a rental car

      View details and select additional options for your chosen car. This page also provides valuable information such as the rental agency's location, branch information, accepted payment methods, and cancellation policy.

    • 2. Select a rental car

      2. Select a rental car
      2. Select a rental car

      If you're planning to add additional options and/or insurance, please do so on this page.

  • 3. Verify your email

    • 3. Verify your email

      3. Verify your email
      3. Verify your email

      Once you've decided on your rental car, click 'Go to reservation'.

    • 3. Verify your email

      3. Verify your email
      3. Verify your email

      Enter your email address and click 'Send email'.

    • 3. Verify your email

      3. Verify your email
      3. Verify your email

      An email will be sent to the address you entered. Click the link in the body of the email to proceed with the reservation.

  • 4. Enter reservation information and confirm your details

    • 4. Enter reservation information and confirm your details

      4. Enter reservation information and confirm your details
      4. Enter reservation information and confirm your details

      Enter the following information into the form and click 'Confirm reservation'.
      - Reserver information (name)
      - Driver information (name, date of birth, phone number)
      - Number of passengers (adults, children)
      - Airline ticket information
      - Payment method (in-store payment or online card payment)
      *Accepted payment methods vary by rental plan.

    • 4. Enter reservation information and confirm your details

      4. Enter reservation information and confirm your details
      4. Enter reservation information and confirm your details

      Confirm your reservation details, read and agree to Rakuten Travel Rent-A-Car's Terms & Conditions and Privacy Policy, and click 'Reserve'.

    • 4. Enter reservation information and confirm your details

      4. Enter reservation information and confirm your details
      4. Enter reservation information and confirm your details

      Your reservation is complete!
      A confirmation email will be sent to the email address you registered. Your reservation number, confirmation key, and other important details related to your reservation will be listed in the email, so please retain it for the duration of your rental.

    See here for how to confirm or cancel your reservation

Search and book your next rental car here

STEP 2 Required Documents

STEP 3 Pick Up Your Car

  • On the day of pick-up

    • On the day of pick-up

      On the day of pick-up
      On the day of pick-up

      Visit the branch of the car rental company you booked.
      The branch location can be confirmed either from the reservation confirmation email or in the reservation details screen after inputting your credentials.

    • On the day of pick-up

      On the day of pick-up
      On the day of pick-up

      Conduct the necessary rental procedures at the counter, such as providing your driver's license and required documents.

    • On the day of pick-up

      On the day of pick-up
      On the day of pick-up

      After receiving a brief explanation about your rental car, you're free to start driving!

    See here for details on the kinds of documents needed when renting a car.

STEP 4 Enjoy Driving in Japan

  • The best way to enjoy your rental car in Japan is with safe driving.
    Check below for key knowledge about driving in Japan!

    Traffic laws in Japan Parking in Japan

STEP 5 Return Your Car

  • Returning your rental car

    • Returning your rental car

      Returning your rental car
      Returning your rental car

      Fill up your rental car's gas tank prior to returning it.

    • Returning your rental car

      Returning your rental car
      Returning your rental car

      Return it to the location specified in your reservation.

    • Returning your rental car

      Returning your rental car
      Returning your rental car

      Check whether there are any new bumps or scratches on the car, make any final payments if needed, and you're done.

  • One-way rental service

    One-way rental service allows you to return your car to a different branch location than the one from which you picked it up (as long as it's the same rental company).
    For example, you could pick up a car in Tokyo and return it in Osaka.
    One-way rental service massively increases the freedom of your trip, allowing you to enjoy your time in Japan even more.

    Why a one-way rental could be right for you

    map
    Touring across Japan by carImagine picking up a car at Narita Airport in Chiba, touring Mount Fuji, Kyoto, Hiroshima, and other major destinations, then dropping it off at Kansai International Airport in Osaka.
    Just like that, you can board and head off to your next overseas destination.
    This style is perfect for broad-reaching travel plans across major areas of Japan.
    map
    Sightseeing and urban travel in specialized regionsRent a car while in Kyoto to have an easy time touring Arashiyama, Nara, Lake Biwa, and other surrounding areas.
    When you're done sightseeing, drop the car off at a branch location close to Kyoto Station so you can easily take public transport to your next destination (like Osaka or Kanazawa).
    This makes traveling with luggage a breeze.

    How to reserve a one-way rental

    • How to reserve a one-way rental

      How to reserve a one-way rental
      How to reserve a one-way rental

      In the search form, specify a return location that's different from the pick-up location.

    • How to reserve a one-way rental

      How to reserve a one-way rental
      How to reserve a one-way rental

      Select your preferred plan from the search results page.

    • How to reserve a one-way rental

      How to reserve a one-way rental
      How to reserve a one-way rental

      On the optional service selection page, check the return location and one-way rental fee.
      To change the return location, go back to the search results page listed in step 2 and click 'Search' again after changing it.

    • warningPrecautions

      - One-way rentals may incur a separate one-way rental fee. Acceptance criteria for one-way rentals varies depending on the car rental company; be sure to check the details on the options selection page.
      - If you're planning to book a one-way rental, be absolutely sure to specify the return location when making your reservation.

Book your next Japan rental car here!

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