These Terms and Conditions are written and interpreted in Japanese. When Rakuten provides excerpts of these Terms and Conditions or translates them into other languages, the translated versions are provided merely as reference information. In the event of any inconsistency between the Japanese version of these Terms and Conditions and any translated version, the Japanese version shall prevail. The full text of the Japanese version is available here.

Rakuten Travel Rent-A-Car Terms and Conditions

Last updated: 17 April 2024

Chapter 1 General Provisions

Article 1 (General Provisions)
1.These Terms and Conditions provide matters that users (“Users”) must comply with when using the Japanese version of the travel reservation site “Rakuten Travel” (as defined in Article 2), operated by Rakuten Group, Inc. (the “Company”).
2.Users shall comply with these Terms and Conditions, as well as any subordinate terms, rules and guidelines of these Terms and Conditions and, if Users are a Rakuten Member, the Rakuten Membership Agreement (collectively, the "T&Cs") in connection with Users’ use of Rakuten Travel.
3.The Company shall deem that the User has agreed to T&Cs when Users use Rakuten Travel.
Article 2 (Rakuten Travel)
“Rakuten Travel” means: (1) Rent-a-Car Reservation Service as defined in Article 39, Paragraph 1 ( the "Reservation Services"); and (2) a comprehensive Internet travel site that provides sightseeing and leisure information, tour advertisements, user questionnaires, posted information, and other travel-related information (collectively, the "Travel Information Services").

Chapter 2 Use of Rakuten Travel

Article 3 (Method of Use)
1.Users shall fully read and understand T&Cs before using the Reservation Services or Travel Information Services on Rakuten Travel.
2.When using services (hereinafter simply referred to as “service or services”) provided by accommodation facilities, transportation facilities, rent-a-car agencies, travel agencies, etc. (collectively referred to as the "Service Provider") under contract with the Company, the Users shall fully confirm the terms, conditions, guidelines, rules, etc., stipulated by such Service Provider before using such services.
3.[Intentionally Omitted]
Articles 4 to 5 [Intentionally Omitted]

Chapter 3 to 4 [Intentionally Omitted]

Chapter 5 Settlement

Article 14 (Settlement Method)
In using the Reservation Service, Users shall pay for the service in accordance with the provisions of the following items. In the event that any of the following items are not applicable, Users shall comply with the provisions of terms and conditions.
(1)In the case of payment at the time of reservation of the service (hereinafter referred to as "Advance Payment"), a credit card or other payment method specified by the Company; or
(2)In the case of payment at the time of use of the service (hereinafter referred to as "On-Site Payment"), cash, credit card payment, or other method determined by the Service Provider.


Article 14-2 (Credit Card Settlement)
1.With respect to credit card payment, if a provision is made to limit the credit cards that can be used for individual services, such provision shall prevail.
2.Credit cards that can be used for credit card payments shall be limited to credit cards in the name of the user (if the person making the reservation and the person actually using the service are different, the credit card shall refer to the person making the reservation, and the same shall apply hereinafter in this Chapter).
3.Users shall not use another person's credit card, enter false credit card information, or engage in any other conduct that the Company deems inappropriate. The Company may demand compensation from the User for any damages incurred by Users as a result of such acts.
4.If the credit card company refuses to accept the credit card used or selected by Users for payment for any reason, or if we deem the use of the credit card to be inappropriate according to our prescribed standards, we may change the payment method, cancel the reservation, or take any other action deemed necessary by us without obtaining the Users’ consent.


Article 15 (Settlement of change and cancellation fees)
1.Unless otherwise specified by each service, Users shall settle any change or cancellation fees arising from changes or cancellations of the reservation by Users in accordance with the method specified by the Company.
2.The method determined by the Company in the preceding paragraph shall be as follows:
(1)If Users has selected Advance Payment (only when credit card payment is selected), the method of debiting or settling the account by the credit card designated by Users for such credit card payment.
(2)[Intentionally Omitted]

Chapter 6 Precautions for Service Use

Article 16 (Method of Contacting Users)
The Company and the Service Provider may contact users as necessary, using e-mail addresses, addresses, telephone numbers and any other methods obtained at the time of reservation or membership registration. The decision as to which method of communication is to be used shall be at the discretion of the Company or the Service Provider making such contact.


Article 17 (Personal Information)
1.The Company shall handle the personal information of Users in accordance with the "Privacy Policy" separately stipulated, and Users shall agree to this.
2.[Intentionally Omitted]


Article 18 (Prohibited Matters)
1.Users shall not engage in any of the following acts (including any act that the Company deems likely to fall under any of the following items) when using Rakuten Travel:
(1)Violation of the T&Cs;
(2)Infringe upon the rights of, cause disadvantage to, or cause discomfort to the Company, the Company’s group companies, the Service Provider, other Users, or any other third parties;
(3)Failure to fulfill obligations to the Service Provider or the Company, such as payment of the tour fee, usage fees or cancellation fees;
(4)Acts that prevent the Service Provider or the Company from contacting Users, such as registration of false or fictitious contact information, intentional non-response, or other acts that prevent the Service Provider or the Company from contacting Users;
(5)Use Rakuten Travel to organize tours, resell tours to others, or for any other commercial purpose;
(6)Use Rakuten Travel in any manner other than that approved by the Company;
(7)Sending spam mail, chain letters, junk mail, etc.;
(8)Use of the contents that is prohibited by the Company for persons under 18 years of age (hereinafter referred to as "Youth") by Users who are Youth themselves, or having Youth use the services provided by the Service Provider through said contents;
(9)Acts contrary to laws and regulations or public order and morals;
(10)Use, creation, or distribution of an external tool that operates using a bug not normally intended by the Company, or otherwise has an effect not normally intended by the Company;
(11)Verbal abuse or intimidation of employees of the Company and the Company’s group companies or its subcontractors (including temporary employees), or any other conduct that is detrimental to their safety or mental health;
(12)Any other conduct, regardless of the means used, that the Company reasonably determines to be extremely inappropriate in light of socially accepted norms and that interferes with the operation of Rakuten Travel;
(13)Other acts that the Company reasonably determines to be prohibited or inappropriate.
2.If the Company determines, based on reasonable grounds, that Users has committed any of the acts listed in each item of the preceding paragraph, the Company may, without prior notice, suspend the Users’ use of Rakuten Travel and cancel the Users’ membership of Rakuten Travel.


Article 19 (Disclaimer)
1.In the event that Users incur any damages due to reasons attributable to the Company, if such damages are not caused by the Company’s willful misconduct or gross negligence, the damages to be compensated shall be limited to direct and ordinary damages actually incurred by Users.
2.– 6. [Intentionally Omitted]
7. With respect to Rent-a-Car Reservation Service (as defined in Article 39.1), the Company grants Users permission to use the system for making a reservation for the Rent-a-Car Reservation Service and provides a "place" for Users to make a reservation, and the Company shall not be a party to any contract regarding the reservation or use of the Rent-a-Car Reservation Service and shall not be liable for any loss or damage arising therefrom. The Company shall not be a party to the contract regarding the reservation or use of Rent-a-Car service and shall not be liable for the reservation or use of Rent-a-Car service except for reasons attributable to the Company.
8.- 10. [Intentionally Omitted]
11.The Company shall not be liable for any damage or disadvantage arising from Users’ failure to settle payment by the settlement deadline, unless such damage or disadvantage is caused by reasons attributable to the Company.
12.In the event of any trouble or dispute between Users and the Service Provider, such trouble or dispute shall be resolved directly between the Users and the relevant Service Provider, and the Company shall not be liable for it unless it is due to reasons attributable to the Company.
13.Unless otherwise provided in the travel contract, the Company shall not be liable for any damage caused by system interruption, delay, discontinuance, data loss, or unauthorized access to data due to communication line or computer failure before the conclusion of the travel contract, or any damage caused to Users in connection with the use of Rakuten Travel's contents. The Company shall not be liable for any damages arising out of or in connection with the use of the contents of Rakuten Travel unless such damages are caused by reasons beyond the Company’s control.
14.The Company shall not be liable for any damage caused by the failure of an e-mail delivered by the Company to reach the relevant Users due to an inadequate e-mail environment or transmission route of the user, unless the damage is caused by a reason attributable to the Company.
15.Users shall be responsible for Users’ own conduct in using Rakuten Travel, and if Users cause any damage to any third party, Users shall be responsible for resolving such damage at Users’ own responsibility and expense.
16.The Company may provide information and advice to Users from time to time, but the Company shall not be held responsible thereby, unless for reasons attributable to the Company.
17.The Company shall not be liable for any damage caused by Users’ violation of the T&Cs, unless the damage is caused by reasons attributable to the Company.
18.The Company does not guarantee that e-mails sent from the web pages, servers, domains, etc. of Rakuten Travel and the contents of the Reservation Service and the Travel Information Service do not contain computer viruses or other harmful content.
19.The Company may suspend or discontinue all or part of Rakuten Travel services without prior notice when performing routine or emergency maintenance of the system, when the system is overloaded, when it is necessary to ensure the security of Users, or when it otherwise deems it necessary. The Company may suspend or terminate all or part of the Rakuten Travel services without prior notice. The Company shall not be liable for any damage incurred by Users due to such suspension or discontinuation unless such damage is caused by reasons attributable to the Company.
20.The Company shall not guarantee the authenticity, accuracy, reliability, etc. of any information posted on Rakuten Travel by the Company or the Service Provider, and shall not be liable for any damages incurred by Users arising from such information unless such damages are caused by reasons attributable to the Company.


Article 20 (Modification of the T&Cs)
The Company will notify Users of any changes to T&Cs at an appropriate time and in an appropriate manner, taking into consideration the impact of such changes and the operation of Rakuten Travel services. The amended T&Cs shall become effective on the date determined by the Company or after a certain period of advance notice prescribed by the Company has elapsed. The Company may change or discontinue all or part of Rakuten Travel services at its reasonable discretion without prior notice to Users.


Article 21 (Governing Law, Agreed Jurisdiction)
T&Cs shall be construed in accordance with the laws of Japan, and if a lawsuit becomes necessary in connection with T&Cs, the Tokyo District Court shall have exclusive jurisdiction as the court of first instance.

Chapters 7 - 11 [Intentionally Omitted]

Chapter 12 Use of Rent-a-Car Reservation Service

Article 39 (Rent-a-Car Reservation Service)
1.“Rent-a-Car Reservation Service” is a service that enables Users to use the Company's reservation system for the purpose of making reservations through Rakuten Travel for Rent-a-Car and other optional services ("Rent-a-Car Service") provided by Rent-a-Car operators with which the Company has a partnership (the “Rent-a-Car Operator”).
2. The Rent-a-Car Service contract shall be concluded directly between Users and the Rent-a-Car Operator, and the contents and conditions of the Rent-a-Car Service shall be determined separately by each Rent-a-Car Operator. The Company shall not be liable for the Rent-a-Car Service unless it is due to reasons attributable to the Company.
3. Information regarding Rent-a-Car Service posted on Rakuten Travel is provided by Rent-a-Car Operator, and the Company does not guarantee the authenticity, accuracy, usefulness, or reliability of such information.
4. The availability of cars for rental, Rent-a-Car Service fees, and other terms and conditions posted on Rakuten Travel may differ from those offered by other Rent-a-Car operators or other websites for the same Rent-a-Car services, and we do not guarantee that the terms and conditions offered on Rakuten Travel are the most favorable to Users. The Company does not guarantee that the terms and conditions presented on Rakuten Travel are the most advantageous to Users.


Article 40 (Registration of Additional Information)
When using Rent-a-Car Reservation Service, Users shall register name, contact information, and other information prescribed by the Company on Rakuten Travel in a manner prescribed by the Company.


Article 41 (Change or Cancellation of Contract for Rent-a-Car Reservation Service)
1.Unless otherwise specified by the relevant Rent-a-Car Operator, a reservation for Rent-a-Car Service shall be established when Users makes a reservation in the manner prescribed by the Company and the Company accepts such reservation on Rakuten Travel.
2.Users shall make sure to confirm that the reservation has been completed in the manner prescribed by the Company within Rakuten Travel when Users make a reservation using Rent-a-Car Reservation Service.
3.Users may request to change the contents of Rent-a-Car Service or other reservation details or to cancel all or part of the contract for Rent-a-Car Service (collectively referred to as "Changes." in this Chapter) based on the agreement with Rent-a-Car Operator.
4.Users shall make Changes described in the preceding paragraph by the method separately designated by the Company (Users shall designate the method according to the type of Changes from the method of entering and transmitting the necessary information by the method prescribed by the Company, the method of directly contacting the relevant Rent-a-Car Operator, etc.). If the Company specifies the method of directly contacting the relevant Rent-a-Car Operator, the Company shall not be liable for any damage or disadvantage incurred by Users due to the Users’ failure to contact the Rent-a-Car Operator directly, unless such damage or disadvantage is caused by a reason attributable to the Company.
5.Fees for change, cancellation and penalty, business handling charges and other amounts to be borne by Users due to Changes (hereinafter referred to as "Changes Fee") shall be in accordance with the travel contract, and Users shall be sure to confirm the provisions regarding Changes Fee in the travel contract before making any Changes.
6.If the contents of the reservation violate T&Cs, the travel contract, or laws and regulations, or are reasonably inappropriate, Rent-a-Car Operator may make changes to the reservation by itself with the prior consent of Users. If necessary, the Company may make such changes on behalf of the Rent-a-Car Operator.
7.The Company and Rent-a-Car Operator shall not be liable for any damage or disadvantage incurred by Users as a result of changes based on the preceding paragraph, unless such damage or disadvantage is caused by reasons attributable to each of them, and even if cancellation fees or other expenses are incurred due to changes, Users shall not be exempt from the obligation to pay such expenses.


Article 42 (Method of Settlement of Usage Fees)
Users shall pay Rent-a-Car Service fee to Rent-a-Car Operator in cash or by other means. In this case, the time of payment and other payment methods shall be determined by the Rent-a-Car Operator.

Chapters 13-16 [Intentionally Omitted]