● Rental car reception counter business hours Counter 1 is open from 08:00 to 20:00. (If it is outside of these hours, please call the counter directly.) Counter 2 is open from 08:00 to 20:00. *For smoother procedures, please let us know your flight number when making a reservation. *If you are coming by train, please use counter 2. *There is no staff at the terminal counter. For other inquiries, please contact the Narita Airport Sales Office directly. *Immigration procedures may take some time. We apologize for the inconvenience, but our departure response time is until 20:00. After that, we will respond on the next day. Please allow plenty of time. We apologize for the inconvenience, and thank you for your understanding. Departure: After visiting the NR counter near the central exit of the central building on the 1st floor for counter 1, or near the north exit 2 on the 1st floor for counter 2, we will pick you up and take you to the sales office. Return: After returning the car to the office, a shuttle will take you to the arrivals area on the first floor of Terminal 1 or 2. 　　　　　*Returns cannot be made within the airport. 　　　　(The shuttle between the office and the airport terminal usually takes about 15 to 30 minutes one way) ●Notice regarding shuttle service Depending on road conditions, you may have to wait for the shuttle. We apologize for any inconvenience this may cause, but please allow plenty of time for return. ●Customers using Terminal 3 should visit the counter in Terminal 2. ●It takes about 15 minutes on foot from the access corridor (approximately 500m) to travel from Terminal 3 to Terminal 2.