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Le Chien Resort & Pet Hotel

Resort hotel
Introducing the
Japan Quality Accreditation
This establishment has been awarded our Japan Quality accreditation. It has received high ratings from its guests for providing exemplary service, and through its operations it has demonstrated the ability to offer an authentic Japanese travel experience.
Rakuten Travel Bronze Award 2021

Spend a pleasant holiday with your dogs in the quiet district of Old Karuizawa, here at our southern France-inspired hotel. Stay with up to two dogs at no added cost!

4.5
Excellent
117 reviews from verified guests
Property facilities
  • Bar
  • Vending machine
  • Restaurant
  • Pet-friendly in the building
  • Sauna
  • Midnight snack corner
24 min walk from Karuizawa Station
13 min drive from Nakakaruizawa Station
19 min drive from Shinano-Oiwake Station
31 min drive from Miyota Station
2 hr 8 min drive from Shinshu Matsumoto Airport
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Ratings and reviews

4.5
Excellent
117 reviews from verified guests
Location4.8
Facilities & Amenities4.4
Service & Staff4.5
Comfort & Cleanliness4.4
Bath4.2
Meal4.5
Sort by
Most recent
Review score
All ratings
  1. Anonymous
    4
    Posted: 03/10/2022
    Location3
    Facilities & Amenities4
    Service & Staff4
    Comfort & Cleanliness4
    Bath4
    Meal4
  2. Anonymous
    4
    Posted: 02/10/2022
    Location5
    Facilities & Amenities3
    Service & Staff4
    Comfort & Cleanliness4
    Bath3
  3. みゆみゆ7140
    |
    JapanJapan
    |Age: 40s
    |
    Family with kid(s)
    5
    Posted: 30/09/2022

    2回目の宿泊でした。 前回7月に泊まった時は撮影ルームとお部屋のおしっこ臭が気になりましたが、今回は部屋もホテル全体も全て臭わなくて改善されていました。 お料理は毎回美味しくとても満足です。 お風呂も綺麗に掃除されていました。 お湯はかけ流し状態だと更に清潔かなと思います。 愛犬と一緒に泊まれて清潔感のある気持ち良いホテルです。 また記念日などに利用したいと思います、お世話になりました。

    Location5
    Facilities & Amenities4
    Service & Staff5
    Comfort & Cleanliness5
    Bath4
    Meal5
  4. Bin ちゃんぺ
    |
    JapanJapan
    |Age: 60s
    |
    Family with kid(s)
    4
    Posted: 29/09/2022

    昨年に続き今年もワンコのお誕生日旅行にリピーターとして選ばせて戴きました。 今年はホテルスタッフもすっかり入れ替わっていてレストランでの対応が、ん〜と残念な感じでした。 しかし玄関のペット足洗場や拭取り備品など、とてもペットに優しいホテルで満足です。 今年は1泊でしたが来年は連泊しようと思ってます。

    Location5
    Facilities & Amenities5
    Service & Staff4
    Comfort & Cleanliness4
    Bath5
    Meal4
  5. skfsmfor5
    |
    JapanJapan
    |Age: 20s
    |
    Family with kid(s)
    4
    Posted: 24/09/2022

    軽井沢駅から近く、車から入口まで荷物を運んで下さいました! 又、ワンちゃん用のおやつとお水のサービスがあり嬉しかったです。 ベッドに愛犬が粗相をしてしまった時も追加料金が発生しないところもおどろきました!また利用したいです!

    Location4
    Facilities & Amenities3
    Service & Staff4
    Comfort & Cleanliness4
    Bath4
    Meal3
  6. Anonymous
    |
    JapanJapan
    |Age: 60s
    |
    Family with kid(s)
    4
    Posted: 17/09/2022

    9月14日から私1名で1泊、15日は家内が加わって2名で1泊利用しました。いろいろなところに細かな配慮やサービスがあって、良いホテルでした。1名で利用した時の宿泊料がもう少しお安いとありがたかったです。スタッフも感じが良かったです。

    Location5
    Facilities & Amenities4
    Service & Staff4
    Comfort & Cleanliness4
    Bath4
    Meal3
  7. sh4119
    |
    JapanJapan
    |Age: 30s
    |
    Family with kid(s)
    5
    Posted: 14/09/2022

    過去2回宿泊させていただきました。 愛犬家が集うきれいなホテルです。 軽井沢に宿泊するならここで決まりかなと思っています。

    Location5
    Facilities & Amenities5
    Service & Staff5
    Comfort & Cleanliness5
    Bath5
    Meal5
    Reply from the property

    いつも当館をご利用いただき誠にありがとうございます。  また、当館に対してお褒めの言葉をいただき重ねて御礼申し上げます。 お食事メニューや、フォトスポットもお客様がお楽しみいただけるよう、季節ごとに変更しております。 再度、お越しの際にもお褒めの言葉を頂戴出来ますよう、努力して参ります。 またのお越しをスタッフ一同心よりお待ちしております。 料飲担当 上岡若菜

    Posted: 01/10/2022
  8. Anonymous
    5
    Posted: 10/09/2022
    Location5
    Facilities & Amenities5
    Service & Staff4
    Comfort & Cleanliness5
    Bath5
    Meal4
  9. Anonymous
    5
    Posted: 08/09/2022
    Location5
    Facilities & Amenities5
    Service & Staff5
    Comfort & Cleanliness5
    Bath5
    Meal5
  10. Anonymous
    5
    Posted: 03/09/2022
    Location5
    Facilities & Amenities5
    Service & Staff5
    Comfort & Cleanliness5
    Bath4
    Meal4
  11. 1 - 10 of 117 reviews

Property information

Resort hotel
Address
1323-111 Karuizawa, Karuizawa-machi, Kitasaku-gun, Nagano, 389-0102, Japan
Check-in time
15:00 - 19:00
Check-out time
11:00
Total number of rooms
50
Phone number
+81 267 41 3666
Fax number
+81 267 41 3665

Measures against COVID

Staff

  • Staff wash their hands, rinse their mouths, and wear masks
  • Regular temperature checks implemented
  • Guests served at an appropriate distance

Sterilization

  • Dining areas regularly disinfected
  • Shared spaces regularly disinfected

Ventilation

  • Guestrooms ventilated between uses
  • Dining areas regularly ventilated

Check-in/Check-out

  • Front desk fitted with acrylic barrier
  • Staff mindful of guest-to-guest contact

Rooms

  • Guestroom availability regulated
  • Air purifier available
  • Furnishings regularly disinfected

Meals

  • Alternative meal delivery options considered
  • Dining areas decongested and segmented

Bathing areas

  • Antiseptic solution available
  • Bath fixtures regularly disinfected

Requests to guests

  • Guests asked to disinfect upon arrival
  • Guests asked to wash their hands and rinse their mouths
  • Guests asked to wear masks when not in their room
  • Guests given temperature checks during check-in

Emergency response preparation

  • Staff trained in COVID emergency response

Other information

  • ◎! Corona measures are being implemented! ◎ ・ Installation of alcohol disinfectant in the hall. ・ Employees' temperature measurement and wearing masks. -Simplified check-in. ・ Meal seats are prepared with sufficient space.

Awards

Rakuten Travel Bronze Award 2021
Rakuten Travel Bronze Award 2019

Features and facilities

On-site facilities

  • Bar
  • Vending machine
  • Restaurant
  • Pet-friendly in the building
  • Sauna
  • Midnight snack corner
  • Parking lot
  • Shop
  • Grand bath
  • Grand bath (hot spring)

Services offered

  • Meal considerations (allergies)
  • Home delivery
  • Pick-up and drop-off

Accessibility

  • Rental wheelchairs

Property type

  • Resort hotel

Accepted payment methods

  • Credit cards accepted
  • Visa
  • MasterCard
  • JCB
  • Cash accepted

Supported languages

  • Japanese
  • English

Notice from property

Please contact us if check-in is past the scheduled time.

If you are allergic to food, please let us know in advance. (Declarations on the day cannot be handled)

This hotel can accommodate pets. Pets can also be moved inside the building.

If you are staying with a pet, please check the "Accommodation Stay Agreement" on the official website of the hotel and bring it with you.

If you are staying with a pet, please tell us the type, number and age of your dog.

Please note that from the stay on March 1, 2019, a bath tax of 150 yen per adult will be charged per night.

A separate facility charge will be charged for infants (meals, no futon) who are 3 years of age or older.

Recommended spots

661m from Karuizawa Wild Flower Museum of Art

724m from Kumoba Pond

779m from St. Paul's Catholic Church in Karuizawa

841m from Karuizawa Ohga Hall

1,111m from Alexander Shaw Memorial Hall

2,678m from Kumano Kotai-jinja Shrine

3,868m from Hiroshi Senju Museum Karuizawa

4,277m from Karuizawa Stone Church

4,433m from Karuizawa Picturebook Museum

4,557m from Karuizawa Erz Toy Museum