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Matsue Universal Hotel (Universal Hotel Chain)

Business hotel

Grand bath currently closed / Free breakfast buffet (western and Japanese) / Free dinner (daily set meal)

3.4
93 reviews from verified guests
Property facilities
  • Vending machine
  • Restaurant
  • Paid laundry
  • Spa / Beauty salon
  • Parking lot
  • Business hotel
2 min walk from Matsue Station
6 min drive from Matsue Shinjiko-Onsen Station
9 min drive from Nogi Station (Shimane)
14 min drive from Matsue English Garden-mae Station
36 min drive from Izumo Enmusubi Airport
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Ratings and reviews

3.4
93 reviews from verified guests
Location4.5
Facilities & Amenities2.9
Service & Staff3.2
Comfort & Cleanliness3.2
Bath2.6
Meal3.3
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Most recent
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All ratings
  1. みのちゃん4013
    |
    JapanJapan
    |Age: 60s
    |
    Business
    4
    Posted: 30/09/2022

    浴槽内にヒビか傷があると思ったら、10㎝4・5本の髪の毛がありました。自分で掃除をしました。 客室階に設置している誘導灯・通路誘導灯は1台も点灯していません。バッテリーも放電していますし、 分電盤のブレーカーで消しているのでは?消防法で違法ですよね!

    Location5
    Facilities & Amenities3
    Service & Staff3
    Comfort & Cleanliness4
    Bath3
    Meal4
  2. Anonymous
    |
    JapanJapan
    |Age: 50s
    |
    Family with kid(s)
    1
    Posted: 27/09/2022

    9月24日(土)に宿泊しましたが、部屋に虫の死骸が複数あり、大浴場も閉鎖されていたので、がっかりです。

    Location5
    Facilities & Amenities3
    Service & Staff3
    Comfort & Cleanliness1
    Meal3
  3. Anonymous
    |
    JapanJapan
    |Age: 30s
    |
    Business
    3
    Posted: 16/09/2022

    良くも悪くも、どこにでもあるユニバーサルホテル

    Location3
    Facilities & Amenities3
    Service & Staff3
    Comfort & Cleanliness3
    Bath3
    Meal3
  4. Anonymous
    |
    JapanJapan
    |Age: 60s
    |
    Solo
    5
    Posted: 22/08/2022

    松江駅目の前で朝夕食事ついてお安く宿泊できました 他の方のコメントではフロントの対応とか食事がおいしくないとありますが、まったくそんなことはありません 次も利用させていただきます ありがとうございました

    Location5
    Facilities & Amenities3
    Service & Staff3
    Comfort & Cleanliness3
    Bath3
    Meal5
  5. Anonymous
    |
    JapanJapan
    |Age: 40s
    |
    Business
    3
    Posted: 20/08/2022

    駅近で良い

    Location5
    Facilities & Amenities3
    Service & Staff3
    Comfort & Cleanliness3
    Bath3
    Meal3
  6. に3090
    |
    JapanJapan
    |Age: 40s
    |
    Solo
    4
    Posted: 19/08/2022

    8月中旬泊 シャワーの水圧良し  シャンプーリンス一緒のタイプ・ボディソープは壁面設置 髪の長い方はリンス必要 アメニティはフロントから必要な物を持っていく ドライヤーは壁に設置されているタイプ 駅前なのでコンビニや居酒屋には困りません バイクは駐車場利用不可の為歩いて2分ほどの駅下の駐輪場を利用します 駐輪場は管理人さんがいるタイプで柵付き、夜12時から朝5時までは利用不可です 原付から大型まで利用できます 一人旅にはちょうど良いと思います バイクが近くに無いので少し落ち着きませんでしたがしっかりした駐輪場で良かったです

    Location4
    Facilities & Amenities4
    Service & Staff4
    Comfort & Cleanliness4
    Bath3
  7. Anonymous
    |
    JapanJapan
    |Age: 40s
    |
    Business
    3
    Posted: 17/08/2022

    島根県内から仕事で利用しました。受付でコロナワクチン接種済証を提示すれば割引されたそうですが、先に案内もなかったのでもっていきませんでした。かなり損した気分です。プランに一言書いてあればいいのに。。。

    Location4
    Facilities & Amenities3
    Service & Staff3
    Comfort & Cleanliness4
  8. Anonymous
    |
    JapanJapan
    |Age: 30s
    |
    Solo
    1
    Posted: 14/08/2022

    朝食夕食は有料、温泉サウナは当面休止中とのことでした。 素泊まりしか選択肢がなくそれで予約しましたが、食事が有料のパターンがあるなら無料と謳えないのでは?と思いました。 プランに対して誤解したのも温泉が休止中であることを読み落としたのも自分ですが、ホテルの対応は私の誤解に気が付きながら無視して案内を押し通した印象です。 他にも、設備に不備があったり使い方を問い合わせる必要があったり引っかかることが多すぎました。 誠実な対応と思えないことがたくさんありました。

    Location5
    Facilities & Amenities1
    Service & Staff1
    Comfort & Cleanliness1
  9. Anonymous
    2
    Posted: 14/08/2022
    Location3
    Service & Staff3
    Comfort & Cleanliness1
    Bath1
  10. Anonymous
    |
    JapanJapan
    |Age: 50s
    |
    Family with kid(s)
    1
    Posted: 13/08/2022

    朝食無料、夕食無料って書いてますよね。料金有料でしたよ。詐欺じゃないですか?楽天トラベル信用してたのに情報にウソがあってガッカリでした。

    Location5
    Facilities & Amenities1
    Service & Staff1
    Comfort & Cleanliness3
    Bath1
    Meal1
  11. 1 - 10 of 93 reviews

Highlights

Recommendations and features

Posted: 11/07/2022

Property information

Business hotel
Address
471 Asahimachi, Matsue-shi, Shimane, 690-0003, Japan
Check-in time
16:00 - 00:00
Check-out time
10:00
Total number of rooms
316
Phone number
+81 852 25 0001
Fax number
+81 852 31 0808

Measures against COVID

Staff

  • Guests served at an appropriate distance
  • Staff wash their hands, rinse their mouths, and wear masks
  • Regular temperature checks implemented

Sterilization

  • Dining areas regularly disinfected
  • Shared spaces regularly disinfected
  • Guestrooms disinfected between uses
  • Guest slippers disinfected between uses

Ventilation

  • Shared spaces regularly ventilated
  • Guestrooms ventilated between uses
  • Dining areas regularly ventilated

Check-in/Check-out

  • Front desk fitted with acrylic barrier
  • Staff mindful of guest-to-guest contact

Rooms

  • Furnishings regularly disinfected

Meals

  • Unwell guests kept separate from dining areas
  • Alternative meal delivery options considered
  • Dining areas decongested and segmented

Requests to guests

  • Guests asked to disinfect upon arrival
  • Guests asked to wash their hands and rinse their mouths
  • Guests asked to wear masks when not in their room
  • Guests given temperature checks during check-in
  • Guests asked to fill out COVID inquiry during check-in

Emergency response preparation

  • COVID emergency response manual prepared
  • Staff trained in COVID emergency response

Features and facilities

On-site facilities

  • Vending machine
  • Restaurant
  • Paid laundry
  • Spa / Beauty salon
  • Parking lot

Property type

  • Business hotel

Services offered

  • Home delivery
  • Dry cleaning
  • Wake-up call

Accepted payment methods

  • Credit cards accepted
  • Visa
  • MasterCard
  • JCB
  • Cash accepted
  • Discover

Supported languages

  • Japanese

Notice from property

To customers

To prevent the spread of the new coronavirus, we will stop using the large communal bath and sauna for the time being. We appreciate your understanding and cooperation.

The parking lot can accommodate a total of 180 cars in the Matsue station square building, main building, and annex (1,000 yen per night, tax not included). Parking lots are on a first-come, first-served basis. (Reservations not accepted)

Due to the multi-storey car park, it may not be possible to store the car depending on the model, size, and equipment. Motorcycles and large vehicles are not allowed.

When all the parking lots (180 cars) in Matsue 3 Building are full, we will only introduce general parking lots in the city.

Since there is no tie-up with a general parking lot, payment will be made by time calculation. It is expected to be full during consecutive holidays and city events.

There is an additional charge for room use before check-in time (before 16:00) and after check-out (after 10:00).

Please be sure to contact us if check-in is past the scheduled time. If you do not contact us, we will not be able to come.

Recommended spots

1,703m from Matsue Castle

1,973m from Meimei-an Tea House

2,013m from Buke Yashiki Samurai Residence

2,127m from Tanabe Art Museum

2,144m from Former Yakumo Koizumi Residence

2,161m from Lafcadio Hearn Memorial Museum

3,943m from Yaegaki-jinja Shrine

4,653m from Kamosu-jinja Shrine

4,715m from Yakumotatsu Fudoki-no-Oka Museum

4,960m from Izumo Kanbe-no-Sato