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Shirahama Onsen Hotel Tenzankaku Kaiyutei

Resort hotel
Introducing the
Japan Quality Accreditation
This establishment has been awarded our Japan Quality accreditation. It has received high ratings from its guests for providing exemplary service, and through its operations it has demonstrated the ability to offer an authentic Japanese travel experience.
Rakuten Travel Bronze Award 2021

All guestrooms have open-air baths. Please note that the grand bath is currently closed. Shuttle service provided to and from other hot spring facilities.

4.4
Excellent
178 reviews from verified guests
Property facilities
  • Outdoor swimming pool
  • Vending machine
  • Restaurant
  • Private dining
  • Swimming pool
  • Shop
15 min drive from Shirahama Station
17 min drive from Kii-Tonda Station
24 min drive from Asso Station
25 min drive from Kii-Shinjo Station
9 min drive from Nanki-Shirahama Airport
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Ratings and reviews

4.4
Excellent
178 reviews from verified guests
Location4.1
Facilities & Amenities4.1
Service & Staff4.5
Comfort & Cleanliness4.2
Bath4.6
Meal4.5
Sort by
Most recent
Review score
All ratings
  1. Anonymous
    4
    Posted: 18/09/2022
    Location4
    Facilities & Amenities4
    Service & Staff4
    Comfort & Cleanliness4
    Bath5
    Meal5
  2. Anonymous
    |
    JapanJapan
    |Age: 40s
    |
    Family with kid(s)
    5
    Posted: 10/09/2022

    食べ物が美味しかったです。 露天風呂も各部屋にあるので満喫できました。 今度は2泊したいです。

    Location5
    Facilities & Amenities4
    Service & Staff4
    Comfort & Cleanliness4
    Bath4
    Meal5
  3. Anonymous
    |
    JapanJapan
    |Age: 40s
    |
    Family with kid(s)
    5
    Posted: 05/09/2022

    浴槽はやや古いですが気になる程ではないです。 料理も丁度いい量でお腹いっぱいになりました。 全般的に満足でした。

    Location5
    Facilities & Amenities5
    Service & Staff5
    Comfort & Cleanliness5
    Bath5
    Meal5
  4. Anonymous
    |
    JapanJapan
    |Age: 60s
    |
    Couple
    4
    Posted: 30/08/2022

    8月29日に宿泊しました。部屋の露天風呂が最高でスタッフの方も親切で良かったです。

    Location3
    Facilities & Amenities3
    Service & Staff4
    Comfort & Cleanliness4
    Bath5
    Meal4
  5. Anonymous
    |
    JapanJapan
    |Age: 40s
    |
    Family with kid(s)
    5
    Posted: 29/08/2022

    到着時の出迎え、接客など、きめ細かな心遣いがよかったです。 また、料理も凄く美味しく頂きました。 アメニティは、もう少し充実してほしかったです。 またの機会があれば、ぜひ利用したいです。

    Location5
    Facilities & Amenities3
    Service & Staff5
    Comfort & Cleanliness5
    Bath5
    Meal5
  6. リコ9573
    |
    JapanJapan
    |Age: 60s
    |
    Family with kid(s)
    5
    Posted: 24/08/2022

    とても思い出いっぱいの旅になりました。ありがとうございました。 従業員の方々がとてもいい方ばかりで 子供達の為に心配りして下さいました。食事も凄く美味しかったです。 お風呂も露天風呂付きの部屋なので、入りたい時に入れたし、広くてよかったと思います。 又泊まりたいと思います。

    Location4
    Facilities & Amenities4
    Service & Staff5
    Comfort & Cleanliness5
    Bath5
    Meal5
  7. MK1267
    |
    JapanJapan
    |Age: 40s
    |
    Solo
    5
    Posted: 23/08/2022

    プールも食事もお風呂も大変満足しました。いい旅行になりました。また利用したいです。

    Location4
    Facilities & Amenities5
    Service & Staff5
    Comfort & Cleanliness4
    Bath5
    Meal5
  8. Anonymous
    |
    JapanJapan
    |Age: 40s
    |
    Couple
    5
    Posted: 18/08/2022

    先日は大変気持ちよくステイさせて頂きました! スタッフの方々も温かく素敵な対応で感謝しております。 温泉が部屋についていることもあり、室内のお風呂を水風呂にして交互浴を楽しんだりしてリフレッシュしました。 バイクでの利用でしたが、帰りの天気を気にして下さり温かい気持ちで帰路につくとこができました。 また、白浜に行くときは利用させて頂こうと思います。 ありがとうございました。

    Location5
    Facilities & Amenities5
    Service & Staff5
    Comfort & Cleanliness4
    Bath5
  9. Anonymous
    4
    Posted: 17/08/2022
    Location3
    Facilities & Amenities5
    Service & Staff5
    Comfort & Cleanliness5
    Bath5
    Meal5
  10. Anonymous
    |
    JapanJapan
    |Age: 30s
    |
    Couple
    5
    Posted: 16/08/2022

    ご飯も美味しくスタッフの対応も良く大変満足してます。

    Location4
    Facilities & Amenities4
    Service & Staff4
    Comfort & Cleanliness4
    Bath4
    Meal5
  11. 1 - 10 of 178 reviews

Highlights

Recommendations and features

Posted: 28/06/2022

Property information

Resort hotel
Address
2020 Shirahama-cho, Nishimuro-gun, Wakayama, 649-2211, Japan
Check-in time
15:00 - 18:00
Check-out time
11:00
Total number of rooms
24
Phone number
+81 739 42 2500
Fax number
+81 739 42 3220

Measures against COVID

Staff

  • Guests served at an appropriate distance
  • Staff wash their hands, rinse their mouths, and wear masks
  • Regular temperature checks implemented

Sterilization

  • Dining areas regularly disinfected
  • Shared spaces regularly disinfected
  • Guestrooms disinfected between uses
  • Guest slippers disinfected between uses

Ventilation

  • Shared spaces regularly ventilated
  • Dining areas regularly ventilated

Check-in/Check-out

  • Front desk fitted with acrylic barrier
  • Staff mindful of guest-to-guest contact

Rooms

  • Furnishings regularly disinfected

Bathing areas

  • Antiseptic solution available
  • Bath fixtures regularly disinfected

Requests to guests

  • Guests asked to disinfect upon arrival
  • Guests asked to wash their hands and rinse their mouths
  • Guests asked to wear masks when not in their room

Awards

Rakuten Travel Bronze Award 2021
Rakuten Travel Japanese-Style Hotel Award 2021
Rakuten Travel Bronze Award 2020
Rakuten Travel Japanese-Style Hotel Award 2020 TOP47

Features and facilities

On-site facilities

  • Outdoor swimming pool
  • Vending machine
  • Restaurant
  • Private dining
  • Swimming pool
  • Shop
  • Spa / Beauty salon
  • Grand bath (hot spring)
  • Parking lot

Services offered

  • Home delivery
  • Wake-up call

Property type

  • Resort hotel

Accessibility

  • Rental wheelchairs

Accepted payment methods

  • Visa
  • MasterCard