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Hotel Neuschloss Otaru

Guesthouse
Introducing the
Japan Quality Accreditation
This establishment has been awarded our Japan Quality accreditation. It has received high ratings from its guests for providing exemplary service, and through its operations it has demonstrated the ability to offer an authentic Japanese travel experience.
Rakuten Travel Bronze Award 2020

An ocean view resort with open-air baths in all rooms (windows can be opened and closed). French course meals for dinner!

4.2
Very Good
87 reviews from verified guests
Property facilities
  • Lounge
  • Vending machine
  • Bar
  • Restaurant
  • Sauna
  • Spa / Beauty salon
16 min drive from Otaru Station
19 min drive from Minami-Otaru Station
25 min drive from Otaruchikko Station
30 min drive from Asari Station
1 hr 33 min drive from New Chitose Airport
Oceanfront Twin Dupe
38m²
12 guests
No smoking
  • Bath and toilet available
    • Breakfast
    • Dinner
    HK$2,170.95
    Includes taxes & fees
    1 room 2 guests 1 night

    Guest room with open-air bath ★Early reservation discount 45 plan★ This is a guide to the early bird 45 plan limited to customers who made a reservation 45 days before their stay. All rooms are equipped with open-air baths (opening windows). Meals are served at the restaurant "Blau Custe" on the 1st floor, and dinner is a creative French full-course dinner. ■Benefits■ ・¥1,650 per person discount from regular room rate *Please use this plan for reservations after the 45th. The number of rooms available is limited. When making a reservation for two or more rooms, the floors may be separated depending on the reservation status. Please acknowledge it beforehand. Please apply as soon as possible. Regarding the notation "partial ocean view", it is a room where you can only partially see the sea depending on the building. * All rooms have open-air baths with windows so that you can take a bath regardless of the weather. It is an open-air bath that can be opened and closed. [From January 17th to March 6th] About our response to the "priority measures to prevent the spread of infection" from Hokkaido Although our hotel is registered as a third-party certified store, we will respond as follows in response to this priority measure. Thank you for your understanding. 1. About the operation of the restaurant "Blaucuste" ⇒ Open until 21:00 (alcohol is served until 20:00) * Regular course meals are available from 17:30 to 19:30, and when dinner starts at 20:00, We will respond with a single plate that summarizes the course dishes. 2. Regarding the operation of the bar lounge "Perrelet" ⇒We will be closed all day. 3. Use of restaurants in the same group ⇒We will limit the number of people in the same group to 4 or less. ⇒ For more than 5 people, we will divide the table into 2 or more. 4. In-room dining and alcoholic beverages for room service ⇒We will provide it, but it will be handled during the same hours as the restaurant's business hours (alcohol is available until 20:00) Please understand that I will let you.

    Plan details

    Room with open-air bath (opening window type) early bird 45 plan (2 meals included) [Sakiraku] [Breakfast] [Dinner]

    HK$2,170.95
    Includes taxes & fees
    1 room 2 guests 1 night

    Guest room with open-air bath ★Early reservation discount 45 plan★ This is a guide to the early bird 45 plan limited to customers who made a reservation 45 days before their stay. All rooms are equipped with open-air baths (opening windows). Meals are served at the restaurant "Blau Custe" on the 1st floor, and dinner is a creative French full-course dinner. ■Benefits■ ・¥1,650 per person discount from regular room rate *Please use this plan for reservations after the 45th. The number of rooms available is limited. When making a reservation for two or more rooms, the floors may be separated depending on the reservation status. Please acknowledge it beforehand. Please apply as soon as possible. Regarding the notation "partial ocean view", it is a room where you can only partially see the sea depending on the building. * All rooms have open-air baths with windows so that you can take a bath regardless of the weather. It is an open-air bath that can be opened and closed. [From January 17th to March 6th] About our response to the "priority measures to prevent the spread of infection" from Hokkaido Although our hotel is registered as a third-party certified store, we will respond as follows in response to this priority measure. Thank you for your understanding. 1. About the operation of the restaurant "Blaucuste" ⇒ Open until 21:00 (alcohol is served until 20:00) * Regular course meals are available from 17:30 to 19:30, and when dinner starts at 20:00, We will respond with a single plate that summarizes the course dishes. 2. Regarding the operation of the bar lounge "Perrelet" ⇒We will be closed all day. 3. Use of restaurants in the same group ⇒We will limit the number of people in the same group to 4 or less. ⇒ For more than 5 people, we will divide the table into 2 or more. 4. In-room dining and alcoholic beverages for room service ⇒We will provide it, but it will be handled during the same hours as the restaurant's business hours (alcohol is available until 20:00) Please understand that I will let you.

    Meals
    • Breakfast
    • Dinner
    Dining locations
    • Dinner (restaurant)
Room details

[Twin room] [Non-smoking] [Oceanfront]

38m²
12 guests
No smoking
Oceanfront
Room facilities
  • Bath and toilet available
Open-air bath
  • Open-air bath in room

Ratings and reviews

4.2
Very Good
87 reviews from verified guests
Location4.2
Facilities & Amenities4
Service & Staff4.3
Comfort & Cleanliness4
Bath4.3
Meal4.2
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Most recent
Review score
All ratings
  1. sakurasnowman
    |
    JapanJapan
    |Age: 40s
    |
    Family with kid(s)
    5
    Posted: 23/1/2023

    初めて宿泊しました。お部屋のお風呂がとても良く窓から海が一望でき 天候が刻一刻と変わる様子も見ていて飽きませんでした。 お部屋もとても暖かく20℃設定でしたが暑いくらいでした。 夕食も直前に冷蔵庫が冷えていなく交換してくださいましたが その後レストランへ行くと受付の方や担当の方が 冷蔵庫の不具合のことを把握しておりお詫びのお言葉や サービスしていただいたりとスタッフ間の連携がしっかりと取れていることに 感心いたしました。夕食を担当してくださった女性のスタッフの方も 行き届いたサービスをしてくださり感謝しています。 施設は新しくありませんが客室のお風呂とスタッフのサービスの高さに 大変満足な宿泊となりまたぜひ伺いたいホテルとなりました。 ありがとうございました!

    Location4
    Facilities & Amenities5
    Service & Staff5
    Comfort & Cleanliness5
    Bath5
    Meal5
  2. おっくん。1972
    |
    JapanJapan
    |Age: 50s
    |
    Family with kid(s)
    4
    Posted: 15/1/2023

    とにかく部屋付きのお風呂がが気持ちよかったです。 ただ、毎年お世話になっていますが、子供向けの料理がいつも同じメニューなので、そこだけ改善を求めます。大人の食事は満足です。

    Location4
    Facilities & Amenities4
    Service & Staff4
    Comfort & Cleanliness5
    Bath5
    Meal4
  3. Anonymous
    4
    Posted: 7/1/2023
    Location3
    Facilities & Amenities4
    Service & Staff3
    Comfort & Cleanliness4
    Bath5
    Meal4
  4. may1127
    |
    JapanJapan
    |Age: 30s
    |
    Family with kid(s)
    3
    Posted: 7/1/2023

    結婚する前から何度か宿泊していました。 今回は子どもが生まれてから初めての利用です。 お部屋のお風呂へ熱すぎて子どもたちが嫌がってしまいました。 未就学児二人を連れてホテル内のレストランで夕食を食べるのはかなり不安だったので(騒がしくして迷惑をかけそう、フルコースにかかる時間を考えると子どもたちが飽きてしまうなどなど)、小樽駅前で夕食を済ませました。 8時ごろホテルに戻ってきましたが、水族館からホテルへの坂道が凍結していて滑って登っていけない車が数台あり、ホテルの車に先導してもらって別ルートから無事ホテルに戻ることができました。 お部屋については、広いベッドのほかに小上がりに布団を二組敷いてもらってゆっくり眠れました。 ただベッド横のライトに埃がすごく溜まっていて、つまみを回さないと灯りが消せないのですが、埃が気になって少し残念でした。 朝食については、以前は和食と洋食が選べたと思いますが今回はお正月メニューでおせちプレートでかなり残念でした。 下の子には食事なしにして取り分けるつもりだったのですが、普段食べなれないおせちだったので食べたがらず大変困りました。 また取り分け用のお皿やフォークなども特に用意されず、飲み物やサラダなどのミニビュッフェのところにもフルーツなど食べられそうなものが無く、大変残念でした。 上の子はよく食べるので食事ありにしましたが、お雑煮のおもちが子ども用にしては大きめで、しかもおもち同士がくっついてしまっていたので、喉詰まりしないかハラハラしました。 自宅ならハサミなどで切って与えたいレベルでした。 朝食でこんな感じだったので、やっぱり夕食は外に出てよかったと思いました。 また、チェックイン前に小樽水族館に寄ったのですが、ホテルに割引券があったようです。 これから行かれる方は、ホテルに問い合わせてから水族館に行くと良いかもしれません。

    Location2
    Facilities & Amenities3
    Service & Staff3
    Comfort & Cleanliness3
    Bath4
    Meal1
  5. Anonymous
    |
    JapanJapan
    |Age: 60s
    |
    Family with kid(s)
    2
    Posted: 2/1/2023

    ホテルスタッフの皆様は、大変感じが良く申し分ありませんでした。お部屋のメンテナンが残念でした例えばレースのカーテンが酷く汚い、小上がりのジュータンが酷く汚い、床やベッドの軋み音が酷い等ハード面の劣化が救いようがなくサービスが良いだけに残念です。

    Location4
    Facilities & Amenities1
    Service & Staff5
    Comfort & Cleanliness1
    Bath4
    Meal3
  6. Anonymous
    |
    JapanJapan
    |Age: 20s
    |
    Family with kid(s)
    4
    Posted: 2/1/2023

    客室露天風呂とディナーのフルコースがすごく良くて感動しました。 しかし、ベッドに髪の毛があったり、ポットの中にお水が入ってたり(もし元から入れてくれるサービスなら衛生面的に…と思いまして)、客室露天風呂のところに蜘蛛がいたりと「うーん」って思うところがありました。 また、ディナーではアレルギーを聞いてくれましたが朝食ではアレルギーの有無を聞かれることがなく食べれない料理があったりしました。 こちらから言えばよかったのかもしれませんが…。 改善されるようであればまた泊まりに行きたいホテルでした。

    Location4
    Facilities & Amenities5
    Service & Staff4
    Comfort & Cleanliness4
    Bath4
    Meal3
  7. D_SONICA
    |
    JapanJapan
    |Age: 60s
    |
    Solo
    4
    Posted: 23/12/2022

    全国旅行支援を使って宿泊。 オーシャンビューと部屋の露天風呂に魅力を感じて前から泊まってみたかったのですが、 夜は小樽駅付近で食事とビールを買って、部屋の露天風呂に入ってはビールでノンビリ過ごし 朝は朝日を眺めながらの入浴。 朝食も美味しい上にボリュームがあり、ドリンク類も種類が多くて申し分ありません。 部屋自体は若干古めですが、それを差し引いても大満足な宿泊でした

    Location5
    Facilities & Amenities5
    Service & Staff5
    Comfort & Cleanliness4
    Bath5
    Meal5
  8. Anonymous
    4
    Posted: 9/12/2022
    Location5
    Facilities & Amenities5
    Service & Staff4
    Comfort & Cleanliness5
    Bath4
    Meal5
  9. Anonymous
    |
    JapanJapan
    |Age: 50s
    |
    Solo
    5
    Posted: 16/11/2022

    悪いところが見当たらない

    Location5
    Facilities & Amenities5
    Service & Staff5
    Comfort & Cleanliness5
    Bath5
    Meal5
  10. shira114
    |
    JapanJapan
    |Age: 50s
    |
    Family with kid(s)
    4
    Posted: 16/11/2022

    古いつくりで露天風呂ではなかった

    Location3
    Facilities & Amenities2
    Service & Staff3
    Comfort & Cleanliness3
    Bath5
    Meal4
  11. 1 - 10 of 87 reviews

Highlights

Recommendations and features

Posted: 1/7/2022

Property information

Guesthouse
Address
Japan, 047-0047, 3-282 Shukutsu, Otaru-shi, Hokkaido
Check-in time
15:00 - 0:00
Check-out time
11:00
Total number of rooms
58
Phone number
+81 134 22 9111
Fax number
+81 134 22 0290

Measures against COVID

Staff

  • Guests served at an appropriate distance
  • Staff wash their hands, rinse their mouths, and wear masks
  • Regular temperature checks implemented