The Lake Suite Ko no Sumika
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Parking lot
Open-air bath (hot spring)
Restaurant
Spa / Beauty salon- Lounge
- Vending machine
Ratings and reviews
- Anonymous|
Japan|Age: 70s|Family with kid(s)5Posted: 4/6/20235月30日に宿泊しました。チェックインの順番待ちにも飲み物等が自由に飲めて快適でした。また部屋がコーナーテラスだったので夜の花火が最初から最後まで楽しめました。食事のバイキングは朝夕とも品数が豊富で普段以上に食べられました。
- Anonymous4Posted: 3/6/2023
- Anonymous|Japan|Age: 20s|Family with kid(s)5Posted: 1/6/2023
とっても充実した旅行になりました！！ サービスも充実していて、従業員さんも丁寧に対応してくれました！ また絶対いきます！！
- ぶにめん|Japan|Age: 50s|Family with kid(s)4Posted: 29/5/2023
母の傘寿祝で利用しました。部屋からの景色が最高で夜の花火も楽しめました。エレベーター近くの部屋にしていただいたり、お祝いのジュースをサービスしてもらったりと対応も素晴らしかったです。食事は会場がサンパレスで結構遠く、途中段差も少しあり残念です。また、いろいろなお食事も並んでいたのてすが、他社さんと比べると見劣りしてしまいました。
- ジョジョ19616361|Japan|Age: 80s or more|Friends5Posted: 26/5/2023
お風呂が最高に良かった。
- …1 - 5 of 128 reviews
Property information
Measures against COVID
Staff
- Staff wash their hands, rinse their mouths, and wear masks
- Regular temperature checks implemented
- Guests served at an appropriate distance
- Shuttle services kept to individual or small groups
Sterilization
- Dining areas regularly disinfected
- Shared spaces regularly disinfected
- Guestrooms disinfected between uses
- Guest slippers disinfected between uses
Ventilation
- Shared spaces regularly ventilated
- Guestrooms ventilated between uses
- Dining areas regularly ventilated
Check-in/Check-out
- Front desk fitted with acrylic barrier
- Staff mindful of guest-to-guest contact
Rooms
- Guestroom availability regulated
- Furnishings regularly disinfected
Meals
- Unwell guests kept separate from dining areas
- Dining areas decongested and segmented
Bathing areas
- Antiseptic solution available
- Bath fixtures regularly disinfected
Requests to guests
- Guests asked to disinfect upon arrival
- Guests asked to wash their hands and rinse their mouths
- Guests given temperature checks during check-in
Emergency response preparation
- COVID emergency response manual prepared
- Staff trained in COVID emergency response
Awards
Features and facilities
On-site facilities
- Parking lot
- Open-air bath (hot spring)
- Restaurant
- Spa / Beauty salon
- Lounge
- Vending machine
- Sauna
- Shop
Grand bath- Grand bath (hot spring)
Services offered
Pick-up and drop-off- Home delivery
- Wake-up call
Accessibility
- Rental wheelchairs
Property type
- Resort hotel
Accepted payment methods
- Visa
- MasterCard
- American Express
- JCB
- Cash accepted
Supported languages
- Japanese
- English
Notice from property
Child rate: Elementary school students (upper and lower grades) 70% of adult rate, 3 years old to pre-school age 50% of adult rate (infants: apply with meals and bedding), 1 to 2 years old: 2750 yen (infants: application without meals and bedding).
Please be sure to contact us if you will be checking in after the scheduled time.
★Pick-up bus users★ Please call 011-222-7711 (Karakami Hotels & Resorts Sapporo General Reservation Center (business hours 9:00-18:00) to make a seat reservation.
A separate bathing tax is required. (Adults only, 300 yen per person per night)
★Water land maintenance notice★The heated pool "Water land" in the adjacent Toya Sun Palace Resort & Spa will be closed due to maintenance work.
Construction period November 6, 2023 (Monday) to December 22, 2023 (Friday)
★Information about closed days★The entire building will be closed due to equipment maintenance. November 14, 2023 (Tuesday) after check-out to November 16, 2023 (Thursday)
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