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The Lake Suite Ko no Sumika

Resort hotel
Introducing the
Japan Quality Accreditation
This establishment has been awarded our Japan Quality accreditation. It has received high ratings from its guests for providing exemplary service, and through its operations it has demonstrated the ability to offer an authentic Japanese travel experience.
Rakuten Travel Bronze Award 2021

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exterior
4.6
Excellent
128 reviews from verified guests
Property facilities
  • Parking lotParking lot
  • Open-air bath (hot spring)Open-air bath (hot spring)
  • RestaurantRestaurant
  • Spa / Beauty salonSpa / Beauty salon
  • Lounge
  • Vending machine
There are no rooms available. Try changing the dates.

Ratings and reviews

4.6
Excellent
128 reviews from verified guests
Location4.7
Facilities & Amenities4.5
Service & Staff4.5
Comfort & Cleanliness4.7
Bath4.7
Meal4.2
Sort by
Most recent
Review score
All ratings
  1. Anonymous
    |
    JapanJapan
    |Age: 70s
    |
    Family with kid(s)
    5
    Posted: 4/6/2023

    5月30日に宿泊しました。チェックインの順番待ちにも飲み物等が自由に飲めて快適でした。また部屋がコーナーテラスだったので夜の花火が最初から最後まで楽しめました。食事のバイキングは朝夕とも品数が豊富で普段以上に食べられました。

    Location5
    Facilities & Amenities5
    Service & Staff5
    Comfort & Cleanliness5
    Bath5
    Meal5
  2. Anonymous
    4
    Posted: 3/6/2023
    Location4
    Facilities & Amenities3
    Service & Staff4
    Comfort & Cleanliness5
    Bath4
    Meal4
  3. Anonymous
    |
    JapanJapan
    |Age: 20s
    |
    Family with kid(s)
    5
    Posted: 1/6/2023

    とっても充実した旅行になりました!! サービスも充実していて、従業員さんも丁寧に対応してくれました! また絶対いきます!!

    Location5
    Facilities & Amenities5
    Service & Staff5
    Comfort & Cleanliness5
    Bath5
    Meal5
  4. ぶにめん
    |
    JapanJapan
    |Age: 50s
    |
    Family with kid(s)
    4
    Posted: 29/5/2023

    母の傘寿祝で利用しました。部屋からの景色が最高で夜の花火も楽しめました。エレベーター近くの部屋にしていただいたり、お祝いのジュースをサービスしてもらったりと対応も素晴らしかったです。食事は会場がサンパレスで結構遠く、途中段差も少しあり残念です。また、いろいろなお食事も並んでいたのてすが、他社さんと比べると見劣りしてしまいました。

    Location5
    Facilities & Amenities5
    Service & Staff5
    Comfort & Cleanliness5
    Bath5
    Meal2
  5. ジョジョ19616361
    |
    JapanJapan
    |Age: 80s or more
    |
    Friends
    5
    Posted: 26/5/2023

    お風呂が最高に良かった。

    Location5
    Facilities & Amenities5
    Service & Staff5
    Comfort & Cleanliness5
    Bath5
    Meal4
  6. 1 - 5 of 128 reviews

Property information

Resort hotel
Address
Japan, 049-5731, 7-1 Toyako Onsen, Sobetsu-cho, Usu-gun, Hokkaido
Check-in time
15:00 - 19:00
Check-out time
11:00
Total number of rooms
80
Phone number
+81 142 82 4121

Measures against COVID

Staff

  • Staff wash their hands, rinse their mouths, and wear masks
  • Regular temperature checks implemented
  • Guests served at an appropriate distance
  • Shuttle services kept to individual or small groups

Sterilization

  • Dining areas regularly disinfected
  • Shared spaces regularly disinfected
  • Guestrooms disinfected between uses
  • Guest slippers disinfected between uses

Ventilation

  • Shared spaces regularly ventilated
  • Guestrooms ventilated between uses
  • Dining areas regularly ventilated

Check-in/Check-out

  • Front desk fitted with acrylic barrier
  • Staff mindful of guest-to-guest contact

Rooms

  • Guestroom availability regulated
  • Furnishings regularly disinfected

Meals

  • Unwell guests kept separate from dining areas
  • Dining areas decongested and segmented

Bathing areas

  • Antiseptic solution available
  • Bath fixtures regularly disinfected

Requests to guests

  • Guests asked to disinfect upon arrival
  • Guests asked to wash their hands and rinse their mouths
  • Guests given temperature checks during check-in

Emergency response preparation

  • COVID emergency response manual prepared
  • Staff trained in COVID emergency response

Awards

Rakuten Travel Bronze Award 2021
Rakuten Travel Japanese-Style Hotel Award 2021 TOP47
Rakuten Travel Gold Award 2020
Rakuten Travel Japanese-Style Hotel Award 2020

Features and facilities

On-site facilities

  • Parking lotParking lot
  • Open-air bath (hot spring)Open-air bath (hot spring)
  • RestaurantRestaurant
  • Spa / Beauty salonSpa / Beauty salon
  • Lounge
  • Vending machine
  • Sauna
  • Shop
  • Grand bathGrand bath
  • Grand bath (hot spring)Grand bath (hot spring)

Services offered

  • Pick-up and drop-offPick-up and drop-off
  • Home delivery
  • Wake-up call

Accessibility

  • Rental wheelchairs

Property type

  • Resort hotel

Accepted payment methods

  • Visa
  • MasterCard
  • American Express
  • JCB
  • Cash accepted

Supported languages

  • Japanese
  • English

Notice from property

Child rate: Elementary school students (upper and lower grades) 70% of adult rate, 3 years old to pre-school age 50% of adult rate (infants: apply with meals and bedding), 1 to 2 years old: 2750 yen (infants: application without meals and bedding).

Please be sure to contact us if you will be checking in after the scheduled time.

★Pick-up bus users★ Please call 011-222-7711 (Karakami Hotels & Resorts Sapporo General Reservation Center (business hours 9:00-18:00) to make a seat reservation.

A separate bathing tax is required. (Adults only, 300 yen per person per night)

★Water land maintenance notice★The heated pool "Water land" in the adjacent Toya Sun Palace Resort & Spa will be closed due to maintenance work.

Construction period November 6, 2023 (Monday) to December 22, 2023 (Friday)

★Information about closed days★The entire building will be closed due to equipment maintenance. November 14, 2023 (Tuesday) after check-out to November 16, 2023 (Thursday)

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