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Hakone Hisui

Resort hotel

A perfect accommodation for adults to enjoy their holiday throughout the seasons. Equipped with two types of hot springs.

4.7
Exceptional
70 reviews from verified guests
Property facilities
  • Lounge
  • Vending machine
  • Bar
  • RestaurantRestaurant
  • Sauna
  • Spa / Beauty salonSpa / Beauty salon
13 min drive from Koen-Shimo Station
14 min drive from Gora Station
15 min drive from Kami-Gora Station
15 min drive from Chokokunomori Station
2 hr 1 min drive from Mt. Fuji Shizuoka Airport
There are no rooms available. Try changing the dates.

Ratings and reviews

4.7
Exceptional
70 reviews from verified guests
Location4.5
Facilities & Amenities4.6
Service & Staff4.7
Comfort & Cleanliness4.7
Bath4.6
Meal4.6
Sort by
Most recent
Review score
All ratings
  1. あおし4673
    |
    JapanJapan
    |Age: 20s
    |
    Friends
    3
    Posted: 19/3/2023

    お部屋が広くて、綺麗で、大浴場のお風呂でもゆっくり出来ました。

    Location4
    Facilities & Amenities4
    Service & Staff4
    Comfort & Cleanliness5
    Bath4
  2. ラビ、クロ
    |
    JapanJapan
    |Age: 50s
    |
    Family with kid(s)
    5
    Posted: 15/3/2023

    部屋から大浴場に行く時に荷物を入れるカゴと洗濯物入れる中が見えないビニール袋などがあると良いな、と思います。 食事の見た目もステキで素材も良いものをつかっていて、とても美味しく、白米は今まで食べた中では一番美味しかったです。 お部屋もステキでバルコニーからの眺めも素晴らしく、お風呂も最高でした。ありがとうございました。

    Location4
    Facilities & Amenities4
    Service & Staff5
    Comfort & Cleanliness5
    Bath5
    Meal5
  3. Anonymous
    |
    JapanJapan
    |Age: 60s
    |
    Family with kid(s)
    5
    Posted: 15/3/2023

    いつ来てもホッと致します

    Location5
    Facilities & Amenities5
    Service & Staff5
    Comfort & Cleanliness5
    Bath5
    Meal5
  4. Anonymous
    |
    JapanJapan
    |Age: 40s
    |
    Family with kid(s)
    5
    Posted: 12/3/2023

    やはりvialaは良いです。 天気はあいにくでしたが、さーあとお風呂に癒されました。

    Location5
    Facilities & Amenities5
    Service & Staff5
    Comfort & Cleanliness5
    Bath5
    Meal5
  5. Anonymous
    |
    JapanJapan
    |Age: 20s
    |
    Couple
    5
    Posted: 6/3/2023

    エントランスからの対応も含めてすべてご丁寧な対応でした。 非日常的な特別感を感じることができとても満足しております。 また利用させて頂きます。

    Location5
    Facilities & Amenities5
    Service & Staff5
    Comfort & Cleanliness5
    Bath5
    Meal5
    Reply from the property

    この度は箱根翡翠をご利用いただき、誠にありがとうございます。 ご到着の際のご案内から「すべて丁寧な対応」とのお言葉を頂戴し また、館内でのご滞在にも「非日常的な特別感」とご満足いただけて、大変嬉しく存じます。 今後も多くのお客様にご満足いただけるよう、スタッフ一同精進いたします。 今後も箱根にお越しの際はぜひ当館をご利用くださいませ。 お忙しい中、クチコミご投稿いただきましたこと、心より感謝申し上げます。

    Posted: 12/3/2023
  6. 1 - 5 of 70 reviews

Property information

Resort hotel
Address
Japan, 250-0631, 837 Sengokuhara, Hakone-machi, Ashigarashimo-gun, Kanagawa
Check-in time
15:00 - 0:00
Check-out time
11:00
Total number of rooms
8
Phone number
+81 460 84 3300
Fax number
+81 460 84 4400

Measures against COVID

Staff

  • Staff wash their hands, rinse their mouths, and wear masks
  • Regular temperature checks implemented
  • Guests served at an appropriate distance

Sterilization

  • Dining areas regularly disinfected
  • Shared spaces regularly disinfected
  • Guestrooms disinfected between uses
  • Guest slippers disinfected between uses
  • Disposable guest slippers

Ventilation

  • Guestrooms ventilated between uses
  • Dining areas regularly ventilated

Check-in/Check-out

  • Front desk fitted with acrylic barrier
  • Staff mindful of guest-to-guest contact

Rooms

  • Air purifier available
  • Furnishings regularly disinfected

Meals

  • In-room dining / Private dining
  • Unwell guests kept separate from dining areas
  • Alternative meal delivery options considered
  • Dining areas decongested and segmented

Bathing areas

  • Bath fixtures regularly disinfected

Requests to guests

  • Guests asked to fill out COVID inquiry during check-in

Emergency response preparation

  • COVID emergency response manual prepared
  • Staff trained in COVID emergency response

Features and facilities

On-site facilities

  • Lounge
  • Vending machine
  • Bar
  • RestaurantRestaurant
  • Sauna
  • Spa / Beauty salonSpa / Beauty salon
  • Parking lotParking lot
  • Shop
  • Privately reservable bathPrivately reservable bath
  • Open-air bath (hot spring)Open-air bath (hot spring)
  • Karaoke room
  • Grand bathGrand bath
  • Grand bath (hot spring)Grand bath (hot spring)
  • Multipurpose room

Services offered

  • Home delivery
  • Fax machine
  • Room serviceRoom service
  • Wake-up call
  • Pick-up and drop-offPick-up and drop-off

Accessibility

  • Rental wheelchairs

Property type

  • Resort hotel

Accepted payment methods

  • Visa
  • American Express
  • JCB
  • Cash accepted

Supported languages

  • Japanese

Notice from property

A separate bathing tax is required. (150 yen per person)

We kindly ask for your understanding.

At the time of check-in, we will take a deposit (100% of the accommodation fee) from the customer.

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~ About “National Travel Support” and “Iza, Kanagawa!” ~

Thank you for your continued patronage of Hakone Hisui.

Hakone Hisui does not participate in the "National Travel Support" and "Iza, Kanagawa!" programs that started on October 11th.

Coupons cannot be used for subsidies for guests staying at the hotel during the period, nor can they be used at shops, restaurants, or other incidental facilities within the hotel.

We will not participate in "National Travel Support" and "Iza, Kanagawa!"

We will do our best to make sure that all of our guests can spend a relaxing time at the hotel.

Recommended spots

139m from Lalique Museum Hakone

417m from Little Prince Museum

1,678m from Pola Museum of Art

2,432m from Mount Kintoki

2,977m from Hakone Ropeway

3,257m from Hakone Visitor Center

3,283m from Hakone Meissen Antique Museum

3,760m from Hakone Museum of Art

3,899m from Hakone Museum of Photography

3,920m from Hakone Gora Park

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