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Matsumoto Tourist Hotel

Business hotel
Introducing the
Japan Quality Accreditation
This establishment has been awarded our Japan Quality accreditation. It has received high ratings from its guests for providing exemplary service, and through its operations it has demonstrated the ability to offer an authentic Japanese travel experience.
Rakuten Travel Bronze Award 2021

Highly rated for our handmade healthy breakfast and grand bath / Simmons beds and Wi-Fi available in all rooms / Great location for sightseeing in Nagano's Matsumoto City

4
Very Good
231 reviews from verified guests
Property facilities
  • Parking lotParking lot
  • Spa / Beauty salonSpa / Beauty salon
  • Vending machine
  • Meeting room
  • Paid laundryPaid laundry
  • Grand bathGrand bath
11 min walk from Nishi-Matsumoto Station
4 min drive from Matsumoto Station
5 min drive from Kita-Matsumoto Station
5 min drive from Nagisa Station
20 min drive from Shinshu Matsumoto Airport
There are no rooms available. Try changing the dates.

Ratings and reviews

4
Very Good
231 reviews from verified guests
Location4
Facilities & Amenities3.6
Service & Staff3.9
Comfort & Cleanliness3.5
Bath3.9
Meal4.3
Sort by
Most recent
Review score
All ratings
  1. Anonymous
    4
    Posted: 1/10/2023
    Location5
    Facilities & Amenities3
    Service & Staff3
    Comfort & Cleanliness4
    Bath3
  2. Anonymous
    |
    JapanJapan
    |Age: 60s
    |
    Family with kid(s)
    4
    Posted: 30/9/2023

    27日宿泊しました。 自転車が無料で借りられて 街を散策するのに助かりました。 朝食は口コミがよかったので楽しみでしたがまあ普通でした。ご自慢(?)のカボチャのポタージュもそれほどでもなく 瓜の奈良漬けが1番おいしかった。 食堂のスタッフ 年配の男女の方がハキハキ挨拶、 案内されていて好印象でした。 浴場はすいていてよかったが暗くて窓もないのでちょっと圧迫感があった。

    Location4
    Facilities & Amenities4
    Service & Staff4
    Comfort & Cleanliness3
    Bath3
    Meal3
    Reply from the property

    この度はご宿泊頂きまして誠に有り難うございました。レンタサイクルご活用いただけ良かったです。此れからの季節は晴れた日のサイクリングは空気が爽やかで最高です。朝食はご期待にそえず申し訳ございませんでした。パンプキンスープのお味に関しましてはチェック致します。パンプキンスープ・とろろ汁・漬物は朝食のカンバンですので残念に思います。接客に関しお褒めいただけ嬉しく思います。此れからも喜んでいただける接客に努めて参ります。またのご利用をお待ちしております。

    Posted: 3/10/2023
  3. Anonymous
    0
    Posted: 28/9/2023
    Meal5
  4. Anonymous
    4
    Posted: 28/9/2023
    Location3
    Facilities & Amenities4
    Service & Staff5
    Comfort & Cleanliness4
    Bath5
  5. Anonymous
    4
    Posted: 28/9/2023

    部屋は広めで良かったですが、残念なところはユニットのトイレが子供サイズの小ささにはびっくりで大人には厳しいです!(笑) 大浴場も人が多いせいかヌルすぎました。満足なところは朝食のパンプキンスープ、新鮮な野菜、種類豊富な献立でした。 それと、正面パーキングを走ってまで案内してくれた駐車係のおじさんが丁寧でありがたいです! 近辺の安い居酒屋や落ち着く飲食店のチラシなども良かったです。 受付のスタッフ方も良い接客ありがとうございました。

    Location3
    Facilities & Amenities4
    Service & Staff4
    Comfort & Cleanliness2
    Bath3
    Meal4
    Reply from the property

    この度はご宿泊頂きまして誠に有り難うございました。浴室の件では行き届かず誠に申し訳ございませんでした。朝食及びスタッフの対応に関しましてお褒めのお言葉有難うございます。これからもお客様の立場に立った接客に努めて参ります。 またのご利用をお待ちしております。

    Posted: 30/9/2023
  6. 1 - 5 of 231 reviews

Highlights

Recommendations and features

Posted: 29/6/2022

Property information
Matsumoto Tourist Hotel's map
11 min walk from Nishi-Matsumoto Station
4 min drive from Matsumoto Station
5 min drive from Kita-Matsumoto Station
5 min drive from Nagisa Station
20 min drive from Shinshu Matsumoto Airport
Check-in time:
15:00 - 0:00
Check-out time:
11:00

Payment methods

Credit cards accepted
Visa
MasterCard
American Express
JCB
Cash accepted
Business hotel
Japan, 390-0815, 2-4-24 Fukashi, Matsumoto-shi, Nagano
11 min walk from Nishi-Matsumoto Station
4 min drive from Matsumoto Station
5 min drive from Kita-Matsumoto Station
5 min drive from Nagisa Station
20 min drive from Shinshu Matsumoto Airport
+81 263 36 6435
Total number of rooms
199

Measures against COVID

Staff

  • Guests served at an appropriate distance
  • Staff wash their hands, rinse their mouths, and wear masks

Sterilization

  • Dining areas regularly disinfected
  • Shared spaces regularly disinfected
  • Guestrooms disinfected between uses
  • Guest slippers disinfected between uses

Ventilation

  • Shared spaces regularly ventilated
  • Guestrooms ventilated between uses
  • Dining areas regularly ventilated

Check-in/Check-out

  • Front desk fitted with acrylic barrier
  • Non-contact service
  • Staff mindful of guest-to-guest contact

Rooms

  • Air purifier available
  • Furnishings regularly disinfected

Meals

  • In-room dining / Private dining
  • Alternative meal delivery options considered
  • Dining areas decongested and segmented

Bathing areas

  • Antiseptic solution available
  • Bath fixtures regularly disinfected

Requests to guests

  • Guests asked to disinfect upon arrival
  • Guests asked to wash their hands and rinse their mouths

Emergency response preparation

  • COVID emergency response manual prepared
  • Staff trained in COVID emergency response

Other information

  • Please use the discretion of wearing disposable gloves at the restaurant buffet breakfast venue. In order to avoid crowding, please follow the instructions of the staff when using the seats in the venue.

Awards

Rakuten Travel Bronze Award 2021
Rakuten Travel Bronze Award 2020

Features and facilities

On-site facilities

  • Parking lotParking lot
  • Spa / Beauty salonSpa / Beauty salon
  • Vending machine
  • Meeting room
  • Paid laundryPaid laundry
  • Grand bathGrand bath

Services offered

  • Dry cleaningDry cleaning
  • Home delivery
  • Wake-up call

Property type

  • Business hotel

Supported languages

  • Japanese
  • Korean
  • Chinese
  • English