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Tsukioka Onsen Shiratama no Yu Senkei

Ryokan

Highly rated for the large open-air bath with Shiratama no Yu, a private hot spring with rich sulfuric properties, and the seasonal Echigo-style banquet cuisine.

4.7
Exceptional
87 reviews from verified guests
Property facilities
  • Lounge
  • Vending machine
  • Wedding hall
  • Private dining
  • Sauna
  • Meeting room
12 min drive from Tsukioka Station
13 min drive from Nakaura Station
20 min drive from Kamiyama Station
22 min drive from Shibata Station
52 min drive from Niigata Airport
There are no rooms available. Try changing the dates.

Ratings and reviews

4.7
Exceptional
87 reviews from verified guests
Location4.4
Facilities & Amenities4.5
Service & Staff4.6
Comfort & Cleanliness4.6
Bath4.7
Meal4.7
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Most recent
Review score
All ratings
  1. Anonymous
    |
    JapanJapan
    |Age: 40s
    |
    Family with kid(s)
    5
    Posted: 28/3/2023

    お気に入りのお宿で宿泊も日帰りも何回も利用させていただいています。お湯も良いですし、一階の内風呂は広くて露天は岩風呂が最高です。スタッフの方もとても感じが良くいつも気分良く過ごせます。お料理もとても美味しく量も多いです。家族みんなが大好きなお宿なのでまた行きます。

    Location5
    Facilities & Amenities5
    Service & Staff5
    Comfort & Cleanliness5
    Bath5
    Meal5
  2. Jack888
    |
    JapanJapan
    |Age: 60s
    |
    Friends
    5
    Posted: 22/3/2023

    3月20日に3人で宿泊しました。個室の食事処のサービスが大変良かったです。 連れの一人は宗教の関係で肉、魚が食べられなかったですが仲居さんが機転を効かせていただき卵、野菜天ぷらに変更できて大変喜んでお腹いっぱいになりました。 また近いうちに行きたいです。

    Location4
    Facilities & Amenities5
    Service & Staff5
    Comfort & Cleanliness4
    Bath4
    Meal5
  3. Anonymous
    |
    JapanJapan
    |Age: 50s
    |
    Family with kid(s)
    4
    Posted: 12/3/2023

    Aタイプ和モダン客室はとてもきれいで素敵なお部屋でした。 夕食も美味しく頂き、朝食ビュッフェも種類豊富でしたが楽しみにしていた泉慶名物のお餅つきでお餅を装う方が鼻をかみ手袋を交換することなくそのままお餅を丸めてお客に装っているのを見て気持ち悪くて食べる事ができませんでした。 それだけが残念でした。

    Location4
    Facilities & Amenities5
    Service & Staff3
    Comfort & Cleanliness5
    Bath4
    Meal2
    Reply from the property

    この度は当館にご宿泊をいただきまして誠にありがとうございます。 はじめに、ご朝食会場の板前スタッフのあるまじき行為により大変ご不快な思いをおかけしました事、心よりお詫び申し上げます。 食材を取り扱うスタッフにもかかわらず、今回のようなモラルに欠ける行為は決してあってはならない事でございます。 弁解の余地もございません。重ねてお詫び申し上げます。 直ちに料理長に報告し、今回の事例を板前スタッフに共有いたしました。 今後このようなことが二度と起こらぬよう衛生管理を再徹底、指導してまいります。 幸いにも客室やご夕食ではご満足をいただくことが出来安堵いたしております。 まだまだ至らない点が多い宿ではございますが、ご到着からご出発まで気持ちよくお過ごしいただけますよう今一度、社員一人一人が身を引き締めて精進してまいります。 また機会がございましたらぜひ当館にお越しくださいませ。 この度のご宿泊誠にありがとうございました。

    Posted: 17/3/2023
  4. Anonymous
    5
    Posted: 1/3/2023
    Location4
    Facilities & Amenities5
    Service & Staff5
    Comfort & Cleanliness5
    Bath4
    Meal5
  5. Anonymous
    5
    Posted: 22/2/2023
    Location5
    Facilities & Amenities5
    Service & Staff5
    Comfort & Cleanliness4
    Bath5
    Meal5
  6. 1 - 5 of 87 reviews

Property information

Ryokan
Address
Japan, 959-2395, 453 Tsukioka Onsen, Shibata-shi, Niigata
Check-in time
15:00 - 22:00
Check-out time
10:00
Total number of rooms
100
Phone number
+81 254 32 1111
Fax number
+81 254 32 3339

Measures against COVID

Staff

  • Staff wash their hands, rinse their mouths, and wear masks
  • Regular temperature checks implemented
  • Guests served at an appropriate distance
  • Shuttle services kept to individual or small groups

Sterilization

  • Dining areas regularly disinfected
  • Shared spaces regularly disinfected
  • Guestrooms disinfected between uses
  • Guest slippers disinfected between uses

Ventilation

  • Shared spaces regularly ventilated
  • Guestrooms ventilated between uses
  • Dining areas regularly ventilated

Check-in/Check-out

  • Front desk fitted with acrylic barrier
  • Staff mindful of guest-to-guest contact

Rooms

  • Guestroom availability regulated
  • Air purifier available
  • Furnishings regularly disinfected

Meals

  • Alternative meal delivery options considered
  • Dining areas decongested and segmented

Bathing areas

  • Antiseptic solution available
  • Bath fixtures regularly disinfected

Emergency response preparation

  • COVID emergency response manual prepared
  • Staff trained in COVID emergency response

Features and facilities

On-site facilities

  • Lounge
  • Vending machine
  • Wedding hall
  • Private dining
  • Sauna
  • Meeting room
  • Spa / Beauty salonSpa / Beauty salon
  • Midnight snack corner
  • Parking lotParking lot
  • Banquet hall
  • Shop
  • Open-air bath (hot spring)Open-air bath (hot spring)
  • Karaoke room
  • Grand bathGrand bath
  • Grand bath (hot spring)Grand bath (hot spring)

Services offered

  • Home delivery
  • Fax machine
  • Wake-up call
  • Pick-up and drop-offPick-up and drop-off

Accessibility

  • Rental wheelchairs

Property type

  • Ryokan

Accepted payment methods

  • Visa
  • MasterCard
  • American Express
  • JCB
  • Cash accepted

Supported languages

  • Japanese

Notice from property

A separate bathing tax is required.

Please be sure to contact the property if you will be later than the scheduled check-in time.

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[Regarding reservation changes]

If you would like to change your reservation, please cancel your current reservation and make a new reservation with your desired details.

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Recommended spots

699m from Tsukioka Karion Park

4,227m from Ichishima-tei Residence

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