Toya Sun Palace Resort & Spa
A hot spring hotel located on the lakeside overlooking Lake Toya. All guest rooms are on the lake side and offer seasonal sceneries.
Parking lot
Open-air bath (hot spring)
Restaurant
Swimming pool
Spa / Beauty salon- Lounge
Ratings and reviews
- Anonymous|
Japan|Age: 40s|Family with kid(s)4Posted: 01/10/2023お風呂は広くて景色もよく、花火も鑑賞出来て最高でした。部屋の狭さは少し気になりました。
- ポップンジェイ|Japan|Age: 40s|Couple4Posted: 26/09/2023
9月24日から1泊でした。まずはフロントの女性の案内はすごくよく、部屋もグレードアップしました。 部屋に関しては、洞爺湖が一望でき良かったのですが、古さはあり、洗面台から下水の匂いがあり臭かったです。お風呂は大変素晴らしく、食事のメニューもたくさんあってよかったです。従業員の挨拶や笑顔は全くなくてレストランの従業員はため息をつきながら仕事をしていて不快になった。 部屋と従業員のあいさつなど、気にしなければお風呂も食事も花火もきれいみれるのでいいかと思いました。また機会あれば泊まりたいです。
- Anonymous|Japan|Age: 30s|Family with kid(s)4Posted: 25/09/2023
子連れには、良い温泉施設。 プールがあることから、子どもは大変喜んでいた。 バイキングも海鮮からステーキ、フルーツやスイーツなど子どもが好きなものが多く良かった。 大浴場は、洞爺湖を一望でき、大変良かった。景色は圧巻だった。 残念なところ、部屋の和室がだいぶ古く傷みを感じるところ、特に水回りは若干カビ臭い。次回は、和室ではないタイプの部屋にしてみたい。
- Anonymous|Japan|Age: 30s|Friends3Posted: 22/09/2023
新しくなってから初めての利用でしたが、館内はとても綺麗でした。部屋もグレードアップして頂き、大満足です。無料で利用できるラウンジもあり、中島を望みながらのんびり過ごしました。部屋は広くお風呂トイレ別でしたしアメニティも豊富でしたが、ベットのシーツや枕類が生乾き臭が凄くて残念でした。ビュッフェは種類もそれなりで美味しかったですし、ソフトドリンクも豊富て良かったですが、会場がビックリするほど寒くて、そこはとても残念でした。お風呂では目の前で花火が見れ、感動しました。お風呂上がりのラウンジもあり、お茶を飲みながら過ごしました。
- Anonymous|Japan|Age: 50s|Family with kid(s)4Posted: 21/09/2023
なんと言っても、大浴場からの景色が抜群です。泉質はもちろん、湯船からの景色は忘れることはないでしょう。花火も部屋からキレイに鑑賞できました。 ただ時期的に混雑は予想してましたが、特に夕食時は本当に参ってしまいました。バイキングなので仕方ありませんが、会場に入る所から長蛇の列でした。もう少し上手く誘導できないものでしょうか？食べ物自体は種類も多くて、美味しかっただけに少し残念でした。
- …1 - 5 of 431 reviews
Highlights
Recommendations and features
Posted: 22/06/2022
![[Modern Japanese-style room / No smoking]](https://trvis.r10s.com/d/strg/ctrl/26/9cdffac9f8efec96a99ef72dacab26566d227381.47.9.26.3.jpg)
![[Open-air bath]](https://trvis.r10s.com/d/strg/ctrl/26/69231bf4493d3a691311cb4e51ba85d019120cd6.47.9.26.3.jpg)
![[Large communal bath indoor bath]](https://trvis.r10s.com/d/strg/ctrl/26/3480a3223997a6f12c9ae67d0f1c24b617a3b16b.47.9.26.3.jpg)
Please enjoy the guest rooms on the lake side and the open-air bath with a magnificent view that becomes one with the lake.
Payment methods
Measures against COVID
Staff
- Staff wash their hands, rinse their mouths, and wear masks
- Regular temperature checks implemented
- Guests served at an appropriate distance
- Shuttle services kept to individual or small groups
Sterilization
- Dining areas regularly disinfected
- Shared spaces regularly disinfected
- Guestrooms disinfected between uses
- Guest slippers disinfected between uses
Ventilation
- Shared spaces regularly ventilated
- Guestrooms ventilated between uses
- Dining areas regularly ventilated
Check-in/Check-out
- Front desk fitted with acrylic barrier
- Staff mindful of guest-to-guest contact
Rooms
- Guestroom availability regulated
- Furnishings regularly disinfected
Meals
- Unwell guests kept separate from dining areas
- Dining areas decongested and segmented
Bathing areas
- Antiseptic solution available
- Bath fixtures regularly disinfected
Requests to guests
- Guests asked to disinfect upon arrival
- Guests asked to wash their hands and rinse their mouths
- Guests given temperature checks during check-in
Emergency response preparation
- COVID emergency response manual prepared
- Staff trained in COVID emergency response
Awards
Features and facilities
On-site facilities
- Parking lot
- Open-air bath (hot spring)
- Restaurant
- Swimming pool
- Spa / Beauty salon
- Lounge
- Bar
- Vending machine
- Sauna
- Cafe
- Midnight snack corner
- Banquet hall
- Shop
- Izakaya corner
Grand bath- Table tennis
- Game center
- Grand bath (hot spring)
Services offered
Pick-up and drop-off- Home delivery
- Wake-up call
Accessibility
- Rental wheelchairs
Property type
- Resort hotel
Supported languages
- Japanese
- Korean
- Chinese
- English
Notice from property
A bathing tax of 300 yen per adult will be collected. ※※When making a reservation, please be sure to read the remarks at the bottom of the reservation form STEP2※※
According to Japanese law, foreign nationals are required to present their passports (both guests and reservations).If the guest name, contact information, reservation name, and contact information are false, the reservation may be canceled. . ★We do not accept provisional reservations.
0 years old: Please state that there are babies in this remarks column. (* Please do not put it in "Infants without meal futon" etc.) 1-2 years old: Please apply with "meal futon << none >> infant". Twice 3 years old to preschoolers: Please apply with "Meal Futon [Yes] Infant".
Elementary school students: Please apply in the lower or upper grades. Twice Junior high school students and above: Please apply as an adult.
* For requests such as shuttle bus reservations, please contact 011-222-7711 (9: 00-18: 00) directly after completing the reservation application. * Those who apply for the "Room Type Hotel Omakase" plan ... Room types (Japanese-style rooms or Western-style rooms, etc.) will be announced on the day of the event and cannot be provided in advance. If you have specified the room type and conditions, please make a reservation with a plan that allows you to specify the type. * Children's pricing may vary depending on the plan.
①All guest rooms are non-smoking. If you smoke, please use the smoking booths on the 1st and 9th floors.
2. Due to the change in the contents of the day-trip bathing, even guests staying consecutive days on weekdays cannot use the pool and public bath from 10:00 to 14:00.
③ [Warm water pool] We will be completely closed due to equipment maintenance work. Construction period: November 6, 2023 (Monday) to December 22, 2023 (Friday) Please check the hotel official website for details.
④ [Information about closed days] We will be closed due to equipment maintenance. November 14, 2023 (Tuesday) after check-out to November 16, 2023 (Thursday)
⑤ [Notice of change of free shuttle bus stop starting from September 1, 2023] The departure point of the free shuttle bus departing from Sapporo city will be changed. Please check the official website for details.
★★★Cancellation Policy★★★The stated policy is for individual bookings of 10 people or less. For reservations of 10 people or more, a cancellation fee will be charged from one week before.
★★★★★Information for foreign guests★★★★★
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