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Le Chien Resort & Pet Hotel

Resort hotel
Introducing the
Japan Quality Accreditation
This establishment has been awarded our Japan Quality accreditation. It has received high ratings from its guests for providing exemplary service, and through its operations it has demonstrated the ability to offer an authentic Japanese travel experience.
Rakuten Travel Bronze Award 2021

Spend a pleasant holiday with your dogs in the quiet district of Old Karuizawa, here at our southern France-inspired hotel. Stay with up to two dogs at no added cost!

4.6
Excellent
170 reviews from verified guests
Property facilities
  • Parking lotParking lot
  • RestaurantRestaurant
  • Bar
  • Vending machine
  • Pet-friendly in the building
  • Shop
24 min walk from Karuizawa Station
13 min drive from Nakakaruizawa Station
19 min drive from Shinano-Oiwake Station
31 min drive from Miyota Station
2 hr 8 min drive from Shinshu Matsumoto Airport
There are no rooms available. Try changing the dates.

Ratings and reviews

4.6
Excellent
170 reviews from verified guests
Location4.8
Facilities & Amenities4.4
Service & Staff4.6
Comfort & Cleanliness4.4
Bath4.3
Meal4.5
Sort by
Most recent
Review score
All ratings
  1. 中マサ
    |
    JapanJapan
    |Age: 60s
    |
    Family with kid(s)
    5
    Posted: 17/09/2023

    部屋もきれいで、大浴場もそれほど広くはなかったがきれいだった。犬連れの宿泊客はそれほど大浴場を利用しないのか、3度入浴したが1度だけしか他の入浴者と出会わなかった。 スタッフも宿泊客も皆犬好きで、とても感じが良かった。 うちの犬がディナー時にテーブル上のバターをペロッとやろうとするのをスタッフの方が見つけてかけつけてくれたたが間に合わず、無添加なので大丈夫と笑顔で言ってもらえて、大変感じが良かった。あとから追加でバターも持ってきていただけた。 また利用したい。

    Location5
    Facilities & Amenities4
    Service & Staff5
    Comfort & Cleanliness4
    Bath5
    Meal5
  2. 宇宙リク
    |
    JapanJapan
    |Age: 60s
    |
    Solo
    5
    Posted: 09/09/2023

    おせわになりました。 スタッフも大変感じが良く、料理も美味しく、満足です。 また、行きたいです♪

    Location5
    Facilities & Amenities4
    Service & Staff4
    Comfort & Cleanliness5
    Bath4
    Meal4
  3. 01ただおじ
    |
    JapanJapan
    |Age: 60s
    |
    Family with kid(s)
    4
    Posted: 05/09/2023

    一階の角部屋に宿泊しました。立地もサービスも食事も全てよく、気持ちよく滞在することができました。犬にも人にもフレンドリーなところがとても良かったです。ただ、一階の廊下を奥に進んでいくにつれ、ペットショップでよく感じる糞尿を消すための除菌消臭剤の匂いが強くなり、部屋の中にも充満していました。仕方がないことなのかもしれませんが、結構鼻につきました。そしてこれも仕方がないことかもしれませんが、壁に収納式のベットのため、ベットの下の枠がマットレスよりも大きく、うっかりするとそこに足をぶつけて、危うく怪我をするところでした。自然にマットレスに目がいってしまい、枠があることに気づかず何度も軽く、強くぶつけました。次に泊まるときは二階の収納式ではないベット部屋に宿泊したいと思います。

    Location5
    Facilities & Amenities4
    Service & Staff5
    Comfort & Cleanliness2
    Bath5
    Meal5
  4. iha3840
    |
    JapanJapan
    |Age: 50s
    |
    Family with kid(s)
    4
    Posted: 16/08/2023

    台風で雨の良好でしたが、キャンセルも含めて前もってご相談に乗っていただき助かりました。 結果、宿泊いたしましたが、とても居心地のよいホテルでした。食事は最高でした。

    Location5
    Facilities & Amenities5
    Service & Staff5
    Comfort & Cleanliness3
    Bath5
    Meal5
  5. みやみや1213
    |
    JapanJapan
    |Age: 60s
    |
    Family with kid(s)
    4
    Posted: 07/08/2023

    愛犬と泊まれるホテルを探していたところ、ルシアン旧軽井沢を見つけました。ホテル内は犬連れの人たちばかりで、犬達は普通に廊下を歩いていました。お風呂が温泉で、とてもいいお湯でした。お湯は近くの温泉から運んできているそうです。酷暑の東京と違って、涼しく、夜冷房を使わずに眠れ、睡眠不足解消できました。

    Location5
    Facilities & Amenities5
    Service & Staff5
    Comfort & Cleanliness4
    Bath5
    Meal5
  6. 1 - 5 of 170 reviews
Property information
Le Chien Resort & Pet Hotel's map
24 min walk from Karuizawa Station
13 min drive from Nakakaruizawa Station
19 min drive from Shinano-Oiwake Station
31 min drive from Miyota Station
2 hr 8 min drive from Shinshu Matsumoto Airport
Check-in time:
15:00 - 19:00
Check-out time:
11:00

Payment methods

Credit cards accepted
Visa
MasterCard
American Express
JCB
Cash accepted
Resort hotel
1323-111 Karuizawa, Karuizawa-machi, Kitasaku-gun, Nagano, 389-0102, Japan
24 min walk from Karuizawa Station
13 min drive from Nakakaruizawa Station
19 min drive from Shinano-Oiwake Station
31 min drive from Miyota Station
2 hr 8 min drive from Shinshu Matsumoto Airport
+81 267 41 3665
Total number of rooms
50

Measures against COVID

Staff

  • Guests served at an appropriate distance
  • Staff wash their hands, rinse their mouths, and wear masks
  • Regular temperature checks implemented

Sterilization

  • Dining areas regularly disinfected
  • Shared spaces regularly disinfected

Ventilation

  • Guestrooms ventilated between uses
  • Dining areas regularly ventilated

Check-in/Check-out

  • Front desk fitted with acrylic barrier
  • Staff mindful of guest-to-guest contact

Rooms

  • Air purifier available
  • Furnishings regularly disinfected

Bathing areas

  • Antiseptic solution available
  • Bath fixtures regularly disinfected

Emergency response preparation

  • Staff trained in COVID emergency response

Awards

Rakuten Travel Bronze Award 2021

Features and facilities

On-site facilities

  • Parking lotParking lot
  • RestaurantRestaurant
  • Bar
  • Vending machine
  • Pet-friendly in the building
  • Shop
  • Sauna
  • Grand bathGrand bath
  • Midnight snack corner
  • Grand bath (hot spring)Grand bath (hot spring)

Services offered

  • Pick-up and drop-offPick-up and drop-off
  • Meal considerations (allergies)Meal considerations (allergies)
  • Home delivery

Accessibility

  • Rental wheelchairs

Property type

  • Resort hotel

Supported languages

  • Japanese
  • English

Notice from property

Please contact us if check-in is past the scheduled time.

If you are allergic to food, please let us know in advance. (Declarations on the day cannot be handled)

This hotel can accommodate pets. Pets can also be moved inside the building.

If you are staying with a pet, please check the "Accommodation Stay Agreement" on the official website of the hotel and bring it with you.

If you are staying with a pet, please tell us the type, number and age of your dog.

Please note that from the stay on March 1, 2019, a bath tax of 150 yen per adult will be charged per night.

A separate facility charge will be charged for infants (meals, no futon) who are 3 years of age or older.

Recommended spots

661m from Karuizawa Wild Flower Museum of Art

724m from Kumoba Pond

779m from St. Paul's Catholic Church in Karuizawa

841m from Karuizawa Ohga Hall

1,111m from Alexander Shaw Memorial Hall

2,678m from Kumano Kotai-jinja Shrine

3,868m from Hiroshi Senju Museum Karuizawa

4,277m from Karuizawa Stone Church

4,433m from Karuizawa Picturebook Museum

4,557m from Karuizawa Erz Toy Museum

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