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Matsue Universal Hotel (Universal Hotel Chain)

Business hotel

Grand bath currently closed / Free breakfast buffet (western and Japanese) / Free dinner (daily set meal)

3.3
118 reviews from verified guests
Property facilities
  • Vending machine
  • Restaurant
  • Paid laundry
  • Spa / Beauty salon
  • Parking lot
  • Business hotel
2 min walk from Matsue Station
6 min drive from Matsue Shinjiko-Onsen Station
9 min drive from Nogi Station
14 min drive from Matsue English Garden-mae Station
36 min drive from Izumo Enmusubi Airport
There are no rooms available. Try changing the dates.

Ratings and reviews

3.3
118 reviews from verified guests
Location4.5
Facilities & Amenities2.8
Service & Staff3.2
Comfort & Cleanliness3.2
Bath2.6
Meal3.3
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Most recent
Review score
All ratings
  1. 府立桃山
    |
    JapanJapan
    |Age: 60s
    |
    Solo
    4
    Posted: 24/01/2023

    駅から近く助かりました、夕朝食も良かったです。ありがとうございました

    Location4
    Facilities & Amenities3
    Service & Staff3
    Comfort & Cleanliness4
    Bath3
    Meal3
  2. Anonymous
    |
    JapanJapan
    |Age: 30s
    |
    Friends
    5
    Posted: 20/01/2023

    料金が安く食事もついており、とても利用しやすかったです

    Location5
    Facilities & Amenities3
    Service & Staff4
    Comfort & Cleanliness4
    Bath3
    Meal5
  3. Anonymous
    |
    JapanJapan
    |Age: 20s
    |
    Family with kid(s)
    3
    Posted: 16/01/2023

    駅チカなのにとっても安く泊まれて良かったです!

    Location5
    Facilities & Amenities3
    Service & Staff4
    Comfort & Cleanliness3
    Bath3
  4. kazzy_155
    |
    JapanJapan
    |Age: 50s
    |
    Solo
    4
    Posted: 12/01/2023

    初めての島根旅行で利用しました。 駅まですぐの立地条件はとても良かったです。 設備はちょっと古さを感じましたが全然気にはならなかったけど、シャワートイレが使えなかったのは残念です。

    Location5
    Facilities & Amenities3
    Service & Staff4
    Comfort & Cleanliness3
    Bath3
    Meal5
  5. Anonymous
    |
    JapanJapan
    |Age: 60s
    |
    Solo
    3
    Posted: 27/12/2022

    素晴らしいホテルです。安価だし美味しいです。

    Location4
    Facilities & Amenities3
    Service & Staff3
    Comfort & Cleanliness2
    Bath3
    Meal4
  6. Anonymous
    |
    JapanJapan
    |Age: 60s
    |
    Business
    2
    Posted: 14/12/2022

    古いのか部屋が汚い。

    Location3
    Facilities & Amenities3
    Service & Staff3
    Comfort & Cleanliness2
    Bath3
    Meal3
  7. ゲラーデアウス
    |
    JapanJapan
    |Age: 60s
    |
    Family with kid(s)
    4
    Posted: 14/12/2022

    最大の利点は、松江駅の直ぐ南の立地。電車やバス利用者には、たとえ雨でも便利。買い物にも不自由さはない。チェックインカウンターへは、階段が多く、車椅子や段差が苦手な人には不向き。施設は、古くて手入れがゆき届いているとは言いがたいが、安価なら、必要十分な設備、朝、夕食無料、利用価値はあると思う。

    Location5
    Facilities & Amenities3
    Service & Staff3
    Comfort & Cleanliness3
    Meal4
  8. Anonymous
    |
    JapanJapan
    |Age: 50s
    |
    Family with kid(s)
    1
    Posted: 13/12/2022

    おそらくもともとシングルルームに、ベッド1台を入れてツインにしている。ベッドの大きさが違い、ベッドの位置も、足の裏が向かい合わせになるように置いてあるという変な配置。 一昔前のホテル・設備で、すべてにおいて期待しない方が良い。駅を利用するには便利だと思うが、車なら、別のホテルをおすすめする。二度と利用しない。

    Location3
    Facilities & Amenities1
    Service & Staff1
    Comfort & Cleanliness1
    Bath1
    Meal3
  9. Anonymous
    |
    JapanJapan
    |Age: 60s
    |
    Business
    3
    Posted: 03/12/2022

    駅から近くて便利です! 朝食と夕食付きなので、食事の心配をしなくて助かりました。

    Location5
    Facilities & Amenities1
    Service & Staff3
    Comfort & Cleanliness2
    Meal3
  10. tanago3
    |
    JapanJapan
    |Age: 70s
    |
    Solo
    4
    Posted: 23/11/2022

    チェックイン時間が遅れたため、夕食をいただくことができませんでした。 朝食は良かったと思います。 フロントの対応がとても良かった。特に全国割り対応は感心した。

    Location4
    Facilities & Amenities3
    Service & Staff5
    Comfort & Cleanliness4
    Meal3
  11. 1 - 10 of 118 reviews

Highlights

Recommendations and features

Posted: 11/07/2022

Property information

Business hotel
Address
471 Asahimachi, Matsue-shi, Shimane, 690-0003, Japan
Check-in time
16:00 - 0:00
Check-out time
10:00
Total number of rooms
316
Phone number
+81 852 25 0001
Fax number
+81 852 31 0808

Measures against COVID

Staff

  • Guests served at an appropriate distance
  • Staff wash their hands, rinse their mouths, and wear masks
  • Regular temperature checks implemented

Sterilization

  • Dining areas regularly disinfected
  • Shared spaces regularly disinfected
  • Guestrooms disinfected between uses
  • Guest slippers disinfected between uses

Ventilation

  • Shared spaces regularly ventilated
  • Guestrooms ventilated between uses
  • Dining areas regularly ventilated

Check-in/Check-out

  • Front desk fitted with acrylic barrier
  • Staff mindful of guest-to-guest contact

Rooms

  • Furnishings regularly disinfected

Meals

  • Unwell guests kept separate from dining areas
  • Alternative meal delivery options considered
  • Dining areas decongested and segmented

Requests to guests

  • Guests asked to disinfect upon arrival
  • Guests asked to wash their hands and rinse their mouths
  • Guests asked to wear masks when not in their room
  • Guests given temperature checks during check-in
  • Guests asked to fill out COVID inquiry during check-in

Emergency response preparation

  • COVID emergency response manual prepared
  • Staff trained in COVID emergency response

Features and facilities

On-site facilities

  • Vending machine
  • Restaurant
  • Paid laundry
  • Spa / Beauty salon
  • Parking lot

Property type

  • Business hotel

Services offered

  • Home delivery
  • Dry cleaning
  • Wake-up call

Accepted payment methods

  • Credit cards accepted
  • Visa
  • MasterCard
  • American Express
  • JCB
  • Cash accepted
  • Discover

Supported languages

  • Japanese

Notice from property

To customers

To prevent the spread of the new coronavirus, we will stop using the large communal bath and sauna for the time being. We appreciate your understanding and cooperation.

The parking lot can accommodate a total of 180 cars in the Matsue station square building, main building, and annex (1,000 yen per night, tax not included). Parking lots are on a first-come, first-served basis. (Reservations not accepted)

Due to the multi-storey car park, it may not be possible to store the car depending on the model, size, and equipment. Motorcycles and large vehicles are not allowed.

When all the parking lots (180 cars) in Matsue 3 Building are full, we will only introduce general parking lots in the city.

Since there is no tie-up with a general parking lot, payment will be made by time calculation. It is expected to be full during consecutive holidays and city events.

There is an additional charge for room use before check-in time (before 16:00) and after check-out (after 10:00).

Please be sure to contact us if check-in is past the scheduled time. If you do not contact us, we will not be able to come.

Recommended spots

1,703m from Matsue Castle

1,973m from Meimei-an Tea House

2,013m from Buke Yashiki Samurai Residence

2,127m from Tanabe Art Museum

2,144m from Former Yakumo Koizumi Residence

2,161m from Lafcadio Hearn Memorial Museum

3,943m from Yaegaki-jinja Shrine

4,653m from Kamosu-jinja Shrine

4,715m from Yakumotatsu Fudoki-no-Oka Museum

4,960m from Izumo Kanbe-no-Sato

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