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Hakone Hisui

Resort hotel

A perfect accommodation for adults to enjoy their holiday throughout the seasons. Equipped with two types of hot springs.

4.7
Exceptional
76 reviews from verified guests
Property facilities
  • Parking lotParking lot
  • Open-air bath (hot spring)Open-air bath (hot spring)
  • RestaurantRestaurant
  • Spa / Beauty salonSpa / Beauty salon
  • Lounge
  • Vending machine
13 min drive from Koen-Shimo Station
14 min drive from Gora Station
15 min drive from Kami-Gora Station
15 min drive from Chokokunomori Station
2 hr 1 min drive from Mt. Fuji Shizuoka Airport
There are no rooms available. Try changing the dates.

Ratings and reviews

4.7
Exceptional
76 reviews from verified guests
Location4.5
Facilities & Amenities4.6
Service & Staff4.6
Comfort & Cleanliness4.7
Bath4.6
Meal4.6
Sort by
Most recent
Review score
All ratings
  1. Anonymous
    |
    JapanJapan
    |Age: 60s
    |
    Family with kid(s)
    5
    Posted: 6/5/2023

    部屋風呂も大浴場も、本当によい温泉で、疲れも取れてリラックスできました。 夕朝食をお部屋でゆっくり、好きな時間に温泉に入り、12時チェックアウト‥‥まさにおこもりにぴったりなプランを満喫しました!

    Location4
    Facilities & Amenities4
    Service & Staff3
    Comfort & Cleanliness4
    Bath5
    Meal4
  2. bapakkuro
    |
    JapanJapan
    |Age: 60s
    |
    Family with kid(s)
    5
    Posted: 5/30/2023

    東急とは違うホテルリゾーツの方のお勧めで今回初めて利用しました。都市の喧騒から離れゆったりとした時間が満喫できました。夕食は鉄板焼にしたのですがシェフとの会話も楽しく、鮑と和牛に舌鼓をうちました。価格以上のお得感があります。また利用したいです。

    Location4
    Facilities & Amenities4
    Service & Staff4
    Comfort & Cleanliness4
    Bath5
    Meal5
  3. infinity-9tail
    |
    JapanJapan
    |Age: 40s
    |
    Family with kid(s)
    5
    Posted: 5/29/2023

    立地も良く、お部屋も予想より広く大変満足出来ました。 お料理もボリュームは、控えめでしたが、丁寧な懐石を堪能できました。特に土鍋ご飯の炊き具合が絶品でした。 スタッフの対応も、凄く良かったです。 子供も満足の宿でした。 朝食の提供は、少し遅めだったのが気になりました。席案内から20分は、少し遅すぎと思います。 総合的には、非常に満足ですしまた来たい宿だと思います。

    Location5
    Facilities & Amenities4
    Service & Staff5
    Comfort & Cleanliness5
    Bath4
    Meal4
  4. Anonymous
    |
    JapanJapan
    |Age: 30s
    |
    Solo
    5
    Posted: 5/6/2023

    初めて子供と家族で利用しましたが温泉もゆったり出来てとても良かったです。 ドライヤーがレプロナイザーが設備されていたので驚きました。また利用したいです!

    Location4
    Facilities & Amenities5
    Service & Staff4
    Comfort & Cleanliness5
    Bath5
    Meal4
    Reply from the property

    この度は箱根翡翠をご利用いただきありがとうございます。またクチコミご投稿いただきましたこと、重ねてお礼申し上げます。 ご滞在中、ゆったりとした時間を過ごしていただきましたこと大変嬉しく思います。レプロナイザーのドライヤーは実はご宿泊いただいた直前に導入したものでございます。早速お客様のお声をいただけて、ご満足に繋がった実感を持つことができホッとしております。今後もご来館いただく皆様にご満足いただけるよう、ホテル全体で取り組んで参ります。 またのご来館、お待ちしております。

    Posted: 5/23/2023
  5. Anonymous
    |
    JapanJapan
    |Age: 70s
    |
    Family with kid(s)
    4
    Posted: 4/26/2023

    夕食に季節感のある食材、朝食と美味しくいただきました。 お部屋も広くゆったりと過ごすことができました。

    Location4
    Facilities & Amenities4
    Service & Staff4
    Comfort & Cleanliness5
    Bath4
    Meal4
    Reply from the property

    この度は箱根翡翠をご利用いただきありがとうございます。また本クチコミへご投稿いただけました事、重ねてお礼申し上げます。 箱根翡翠でのひと時をご堪能いただけたようで私どもも大変嬉しく思います。当館の食事はひと月毎にメニューを変更し、季節の旬を取り入れ皆様に提供しております。次回も箱根にお越しの際は是非箱根翡翠をお選びください。今回のようにご満足いただけるよう、サービス向上に努めて参ります。 またのご利用お待ちしております。

    Posted: 5/8/2023
  6. 1 - 5 of 76 reviews

Property information

Resort hotel
Address
837 Sengokuhara, Hakone-machi, Ashigarashimo-gun, Kanagawa, 250-0631, Japan
Check-in time
3:00 p.m. - 12:00 a.m.
Check-out time
11:00 a.m.
Total number of rooms
8
Phone number
+81 460 84 3300
Fax number
+81 460 84 4400

Measures against COVID

Staff

  • Staff wash their hands, rinse their mouths, and wear masks
  • Regular temperature checks implemented
  • Guests served at an appropriate distance

Sterilization

  • Dining areas regularly disinfected
  • Shared spaces regularly disinfected
  • Guestrooms disinfected between uses
  • Guest slippers disinfected between uses
  • Disposable guest slippers

Ventilation

  • Guestrooms ventilated between uses
  • Dining areas regularly ventilated

Check-in/Check-out

  • Front desk fitted with acrylic barrier
  • Staff mindful of guest-to-guest contact

Rooms

  • Air purifier available
  • Furnishings regularly disinfected

Meals

  • In-room dining / Private dining
  • Unwell guests kept separate from dining areas
  • Alternative meal delivery options considered
  • Dining areas decongested and segmented

Bathing areas

  • Bath fixtures regularly disinfected

Requests to guests

  • Guests asked to fill out COVID inquiry during check-in

Emergency response preparation

  • COVID emergency response manual prepared
  • Staff trained in COVID emergency response

Features and facilities

On-site facilities

  • Parking lotParking lot
  • Open-air bath (hot spring)Open-air bath (hot spring)
  • RestaurantRestaurant
  • Spa / Beauty salonSpa / Beauty salon
  • Lounge
  • Vending machine
  • Bar
  • Sauna
  • Shop
  • Privately reservable bathPrivately reservable bath
  • Karaoke room
  • Grand bathGrand bath
  • Grand bath (hot spring)Grand bath (hot spring)
  • Multipurpose room

Services offered

  • Pick-up and drop-offPick-up and drop-off
  • Room serviceRoom service
  • Home delivery
  • Fax machine
  • Wake-up call

Accessibility

  • Rental wheelchairs

Property type

  • Resort hotel

Accepted payment methods

  • Visa
  • American Express
  • JCB
  • Cash accepted

Supported languages

  • Japanese

Notice from property

A separate bathing tax is required. (150 yen per person)

We kindly ask for your understanding.

At the time of check-in, we will take a deposit (100% of the accommodation fee) from the customer.

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~ About “National Travel Support” and “Iza, Kanagawa!” ~

Thank you for your continued patronage of Hakone Hisui.

Hakone Hisui does not participate in the "National Travel Support" and "Iza, Kanagawa!" programs that started on October 11th.

Coupons cannot be used for subsidies for guests staying at the hotel during the period, nor can they be used at shops, restaurants, or other incidental facilities within the hotel.

We will not participate in "National Travel Support" and "Iza, Kanagawa!"

We will do our best to make sure that all of our guests can spend a relaxing time at the hotel.

Recommended spots

139m from Lalique Museum Hakone

417m from Little Prince Museum

1,678m from Pola Museum of Art

2,432m from Mount Kintoki

2,977m from Hakone Ropeway

3,257m from Hakone Visitor Center

3,283m from Hakone Meissen Antique Museum

3,760m from Hakone Museum of Art

3,899m from Hakone Museum of Photography

3,920m from Hakone Gora Park

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