navigate to top page
English (United States)
SGP
SGD

Izumo Tamatsukuri Onsen Shiraishiya

Ryokan
Introducing the
Japan Quality Accreditation
This establishment has been awarded our Japan Quality accreditation. It has received high ratings from its guests for providing exemplary service, and through its operations it has demonstrated the ability to offer an authentic Japanese travel experience.
Rakuten Travel Gold Award 2021

Rakuten Award Winner for seven consecutive years! We welcome you as if you were part of our family. That's the hospitality at Shiraishi Family.

4.7
Exceptional
479 reviews from verified guests
Property facilities
  • Vending machine
  • Sauna
  • Spa / Beauty salon
  • Parking lot
  • Banquet hall
  • Shop
20 min walk from Tamatsukurionsen Station
14 min drive from Nogi Station (Shimane)
15 min drive from Kimachi Station
19 min drive from Matsue Shinjiko-Onsen Station
35 min drive from Izumo Enmusubi Airport
Your search returned no results.

Ratings and reviews

4.7
Exceptional
479 reviews from verified guests
Location4.5
Facilities & Amenities4.3
Service & Staff4.8
Comfort & Cleanliness4.4
Bath4.5
Meal4.7
Sort by
Most recent
Review score
All ratings
  1. chikuba99
    |
    JapanJapan
    |Age: 50s
    |
    Family with kid(s)
    5
    Posted: 24/9/2022

    温泉街の中心に位置しており、昔ながらの温泉旅館タイプです。 設備も綺麗で、アメニティも不足なく快適に過ごせました。 食事の時のおかみさん?も常に笑顔で、食事担当の若い方も笑顔で接客いただき、質問にすぐに答えていただきました。案内から全般的に従業員の意識の高さを感じました。豆乳鍋おいしかったです。

    Location4
    Facilities & Amenities5
    Service & Staff5
    Comfort & Cleanliness4
    Bath5
    Meal5
  2. Anonymous
    4
    Posted: 22/9/2022
    Location4
    Facilities & Amenities4
    Service & Staff4
    Comfort & Cleanliness4
    Bath4
    Meal4
  3. 雲黒斉
    |
    JapanJapan
    |Age: 60s
    |
    Family with kid(s)
    5
    Posted: 22/9/2022

    サービス、接客対応が良かった。風呂、食事も良かった。若い研修生の接客対応が良かった。

    Location5
    Facilities & Amenities4
    Service & Staff5
    Comfort & Cleanliness4
    Bath5
    Meal5
  4. Anonymous
    5
    Posted: 20/9/2022
    Location4
    Facilities & Amenities5
    Service & Staff5
    Comfort & Cleanliness5
    Bath4
    Meal5
  5. saijo0151
    |
    JapanJapan
    |Age: 50s
    |
    Solo
    5
    Posted: 19/9/2022

    部屋も料理も雰囲気も良かったです。県外からの旅行者へとして、島根県からとして、一人ずつお米と日本酒も頂きました。最高ですね。夜中にお酒が欲しくなった時に自販機は止まっていて近くにコンビニもないのは困りました

    Location4
    Facilities & Amenities4
    Service & Staff5
    Comfort & Cleanliness5
    Bath5
    Meal5
  6. Anonymous
    |
    JapanJapan
    |Age: 20s
    |
    Family with kid(s)
    5
    Posted: 18/9/2022

    従業員の皆さんが明るく、対応も丁寧でとても良い時間が過ごせました。 夜ご飯、朝ごはん共に美味しかったです。特にフレンチトーストとぜんざいがよかったです

    Location4
    Facilities & Amenities3
    Service & Staff5
    Comfort & Cleanliness5
    Bath4
    Meal5
  7. はる楽天
    |
    JapanJapan
    |Age: 60s
    |
    Family with kid(s)
    4
    Posted: 17/9/2022

    お風呂は、1階と2階にあり、朝と夕で入れ替えになります。 それぞれ、露天風呂も完備されています。 夕食は、秋の味覚と山陰具目でしたが、残念ながらお蕎麦は、ありませんでした。 また、朝食では、私的には、 パンケーキ、ぜんざい、ジュースが、おすすめで、とても豪華バイキングです。

    Location4
    Facilities & Amenities4
    Service & Staff4
    Comfort & Cleanliness4
    Bath4
    Meal4
  8. jayro0989
    |
    JapanJapan
    |Age: 40s
    |
    Family with kid(s)
    5
    Posted: 17/9/2022

    母の誕生日に旅行を計画して、白石家さんに伺いました。安いプランで予約したにもかかわらず、お部屋は広いところに変えて下さっていたり、夜のご飯時には、誕生日のオルゴールとともにスタッフさんが、皆さんでおめでとうございますと言って下さり、手書きメッセージにプレゼントも下さりとても嬉しかったです。母が大変感動して、大変良い思い出になりました。お風呂もご飯も良く、安来節も初めて見れたし、とても良いお宿です。また是非行きたいです。数々のおもてなし、本当にありがとうございました。

    Location5
    Facilities & Amenities5
    Service & Staff5
    Comfort & Cleanliness5
    Bath5
    Meal5
  9. いまいち5030
    |
    JapanJapan
    |Age: 60s
    |
    Others
    5
    Posted: 15/9/2022

    9月6日に宿泊しました。 全てに満足しました。特に田中さんという方が部屋への案内から食事、問合せなど親身に対応してくれました。チェックアウト後に車内に自筆のお礼カードが置いてあり嬉しくなりました。 料金が高い皆生温泉、三朝温泉の宿にも泊まりましたが玉造温泉の白石家が最高でした。来た時から帰るまで気分も最高でした。同行の兄もぜひこの宿だけは最高だというコメントを入れてくれとのことでした。いい兄弟旅行の思い出となりました。有り難うございました。

    Location5
    Facilities & Amenities5
    Service & Staff5
    Comfort & Cleanliness5
    Bath5
    Meal5
  10. Anonymous
    |
    JapanJapan
    |Age: 30s
    |
    Family with kid(s)
    5
    Posted: 13/9/2022

    家族旅行で利用させてもらいました。歩きたい盛りの一歳の子を連れての初めての旅行で不安だったのですが、ここに泊まれて本当によかったです! 離乳食を温めてくださったり、オムツのゴミ箱を用意してくださったり、騒がしい息子に温かい言葉をかけてくださったりと優しいお宿に夫婦揃って感謝の気持ちでいっぱいです。子供連れに優しいお宿!ご飯も美味しい!これで1人一万円ちょっとで泊まれるのがビックリです。素敵な思い出ができました。ありがとうございます。

    Location5
    Facilities & Amenities5
    Service & Staff5
    Comfort & Cleanliness5
    Bath3
    Meal5
  11. 1 - 10 of 479 reviews

Property information

Ryokan
Address
44-2 Tamayucho Tamatsukuri, Matsue-shi, Shimane, 699-0201, Japan
Check-in time
3:00 p.m. - 7:00 p.m.
Check-out time
10:00 a.m.
Total number of rooms
58
Phone number
+81 852 62 0521
Fax number
+81 852 62 0536

Measures against COVID

Staff

  • Staff wash their hands, rinse their mouths, and wear masks
  • Regular temperature checks implemented
  • Guests served at an appropriate distance
  • Shuttle services kept to individual or small groups

Sterilization

  • Dining areas regularly disinfected
  • Shared spaces regularly disinfected
  • Guestrooms disinfected between uses
  • Guest slippers disinfected between uses

Ventilation

  • Shared spaces regularly ventilated
  • Guestrooms ventilated between uses
  • Dining areas regularly ventilated

Check-in/Check-out

  • Front desk fitted with acrylic barrier
  • Non-contact service
  • Staff mindful of guest-to-guest contact

Rooms

  • Air purifier available
  • Furnishings regularly disinfected

Meals

  • Alternative meal delivery options considered
  • Dining areas decongested and segmented

Bathing areas

  • Antiseptic solution available
  • Bath fixtures regularly disinfected

Requests to guests

  • Guests asked to disinfect upon arrival
  • Guests asked to wash their hands and rinse their mouths
  • Guests asked to wear masks when not in their room

Emergency response preparation

  • COVID emergency response manual prepared
  • Staff trained in COVID emergency response

Other information

  • ◇ Thorough health management of staff and wearing masks. ◇ The front desk is shielded with an acrylic board to keep the distance. ◇ In public spaces, disinfectant diluted with hypochlorite water is sprayed to disinfect the space. ◇ All guest rooms are equipped with air purifiers.

Awards

Rakuten Travel Gold Award 2021
Rakuten Travel Japanese-Style Hotel Award 2021 TOP47
Rakuten Travel Gold Award 2020
Rakuten Travel Japanese-Style Hotel Award 2020 TOP47
Rakuten Travel Gold Award 2019
Rakuten Travel Japanese-Style Hotel Award 2019 TOP47

Features and facilities

On-site facilities

  • Vending machine
  • Sauna
  • Spa / Beauty salon
  • Parking lot
  • Banquet hall
  • Shop
  • Jet bath
  • Open-air bath (hot spring)
  • Grand bath
  • Grand bath (hot spring)

Services offered

  • Meal considerations (allergies)
  • Home delivery
  • Wake-up call
  • Pick-up and drop-off

Accessibility

  • Rental wheelchairs

Property type

  • Ryokan

Accepted payment methods

  • Credit cards accepted
  • Visa
  • JCB
  • Cash accepted

Supported languages

  • Japanese

Notice from property

A bath tax of ¥ 150 per person will be charged separately.

Please tell me the means of transportation (car, train, etc.) when you come.

If you are traveling with children, please tell us the gender and age of your children.

Children under the age of 3 who do not need meals or futons are free of charge, so there is no need to enter the number of people.

Please tell me the phone number (mobile phone, etc.) that you can contact with the customer on the day.

If you are more than an hour behind the scheduled check-in time, please contact us.

If you have food allergies, please fill in the remarks column.

Not eligible for cancellation fee: Not applicable only when roads are closed on the day of check-in and public transportation is suspended. Not including the return trip