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Shirahama Onsen Hotel Tenzankaku Kaiyutei

Resort hotel
Introducing the
Japan Quality Accreditation
This establishment has been awarded our Japan Quality accreditation. It has received high ratings from its guests for providing exemplary service, and through its operations it has demonstrated the ability to offer an authentic Japanese travel experience.
Rakuten Travel Bronze Award 2021

All guestrooms have open-air baths. Please note that the grand bath is currently closed. Shuttle service provided to and from other hot spring facilities.

4.5
Excellent
184 reviews from verified guests
Property facilities
  • Outdoor swimming pool
  • Vending machine
  • Restaurant
  • Private dining
  • Swimming pool
  • Shop
15 min drive from Shirahama Station
17 min drive from Kii-Tonda Station
24 min drive from Asso Station
25 min drive from Kii-Shinjo Station
9 min drive from Nanki-Shirahama Airport
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Ratings and reviews

4.5
Excellent
184 reviews from verified guests
Location4.1
Facilities & Amenities4.1
Service & Staff4.5
Comfort & Cleanliness4.2
Bath4.6
Meal4.5
Sort by
Most recent
Review score
All ratings
  1. Anonymous
    |
    JapanJapan
    |Age: 50s
    |
    Family with kid(s)
    4
    Posted: 3/10/2022

    従業員の笑顔がとても素敵でした とてもよく気が付いてくれる従業員が多かったです

    Location3
    Facilities & Amenities4
    Service & Staff4
    Comfort & Cleanliness4
    Bath4
    Meal4
  2. Anonymous
    5
    Posted: 2/10/2022
    Location5
    Facilities & Amenities5
    Service & Staff5
    Comfort & Cleanliness5
    Bath5
    Meal5
  3. おさむくん0325
    |
    JapanJapan
    |Age: 60s
    |
    Family with kid(s)
    5
    Posted: 30/9/2022

    膝の弱い2人で利用しました。 予約の時、事前にそれを伝えていたせいか、色々な気遣いが助かりました。 駐車場も受付に近い場所をとってもらったり 部屋もフロントの近くだったり 助かりました。 ありがとうございました。

    Location4
    Facilities & Amenities5
    Service & Staff5
    Comfort & Cleanliness4
    Bath5
    Meal4
  4. 太弧0012
    |
    JapanJapan
    |Age: 50s
    |
    Friends
    5
    Posted: 30/9/2022

    本当ありがとうございました。また行きたいです。ありがとうございました。

    Location4
    Facilities & Amenities4
    Service & Staff4
    Comfort & Cleanliness4
    Bath5
    Meal5
  5. Anonymous
    |
    JapanJapan
    |Age: 40s
    |
    Family with kid(s)
    5
    Posted: 28/9/2022

    部屋に露天風呂付きでお手頃な代金だったので予約しました。 スタッフの方のサービスはとても良く、大浴場がないのでホテルシーモアのお風呂が無料で送迎もして下さって至れり尽くせりでした。 部屋からの日の入りの景色にも癒されゆっくりと過ごせました。 ありがとうございました。

    Location5
    Facilities & Amenities4
    Service & Staff5
    Comfort & Cleanliness4
    Bath5
    Meal5
  6. ミスター大将
    |
    JapanJapan
    |Age: 50s
    |
    Family with kid(s)
    4
    Posted: 26/9/2022

    夫婦で利用させてもらいました。 部屋は、綺麗に掃除されていて、食事は、個室とコロナ対策も万全でした。 客室露天風呂は、浴槽が大きく、家族連れでも十分かと思います。 強いて言えば、売店が小さいということかと思われます。

    Location3
    Facilities & Amenities3
    Service & Staff3
    Comfort & Cleanliness4
    Bath3
    Meal4
  7. Anonymous
    4
    Posted: 18/9/2022
    Location4
    Facilities & Amenities4
    Service & Staff4
    Comfort & Cleanliness4
    Bath5
    Meal5
  8. Anonymous
    |
    JapanJapan
    |Age: 40s
    |
    Family with kid(s)
    5
    Posted: 10/9/2022

    食べ物が美味しかったです。 露天風呂も各部屋にあるので満喫できました。 今度は2泊したいです。

    Location5
    Facilities & Amenities4
    Service & Staff4
    Comfort & Cleanliness4
    Bath4
    Meal5
  9. Anonymous
    |
    JapanJapan
    |Age: 40s
    |
    Family with kid(s)
    5
    Posted: 5/9/2022

    浴槽はやや古いですが気になる程ではないです。 料理も丁度いい量でお腹いっぱいになりました。 全般的に満足でした。

    Location5
    Facilities & Amenities5
    Service & Staff5
    Comfort & Cleanliness5
    Bath5
    Meal5
  10. Anonymous
    |
    JapanJapan
    |Age: 60s
    |
    Couple
    4
    Posted: 30/8/2022

    8月29日に宿泊しました。部屋の露天風呂が最高でスタッフの方も親切で良かったです。

    Location3
    Facilities & Amenities3
    Service & Staff4
    Comfort & Cleanliness4
    Bath5
    Meal4
  11. 1 - 10 of 184 reviews

Highlights

Recommendations and features

Posted: 28/6/2022

Property information

Resort hotel
Address
2020 Shirahama-cho, Nishimuro-gun, Wakayama, 649-2211, Japan
Check-in time
3:00 p.m. - 6:00 p.m.
Check-out time
11:00 a.m.
Total number of rooms
24
Phone number
+81 739 42 2500
Fax number
+81 739 42 3220

Measures against COVID

Staff

  • Guests served at an appropriate distance
  • Staff wash their hands, rinse their mouths, and wear masks
  • Regular temperature checks implemented

Sterilization

  • Dining areas regularly disinfected
  • Shared spaces regularly disinfected
  • Guestrooms disinfected between uses
  • Guest slippers disinfected between uses

Ventilation

  • Shared spaces regularly ventilated
  • Dining areas regularly ventilated

Check-in/Check-out

  • Front desk fitted with acrylic barrier
  • Staff mindful of guest-to-guest contact

Rooms

  • Furnishings regularly disinfected

Bathing areas

  • Antiseptic solution available
  • Bath fixtures regularly disinfected

Requests to guests

  • Guests asked to disinfect upon arrival
  • Guests asked to wash their hands and rinse their mouths
  • Guests asked to wear masks when not in their room

Awards

Rakuten Travel Bronze Award 2021
Rakuten Travel Japanese-Style Hotel Award 2021
Rakuten Travel Bronze Award 2020
Rakuten Travel Japanese-Style Hotel Award 2020 TOP47

Features and facilities

On-site facilities

  • Outdoor swimming pool
  • Vending machine
  • Restaurant
  • Private dining
  • Swimming pool
  • Shop
  • Spa / Beauty salon
  • Grand bath (hot spring)
  • Parking lot

Services offered

  • Home delivery
  • Wake-up call

Property type

  • Resort hotel

Accessibility

  • Rental wheelchairs

Accepted payment methods

  • Visa
  • MasterCard