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Cross Hotel Sapporo (Orix Hotels & Resorts)

2-23 Kita 2-jo Nishi, Chuo-ku, Sapporo-shi, Hokkaido, 060-0002

Ratings and reviews

4.3
Excellent
244 reviews from verified guests
Location4.4
Facilities & Amenities4
Service & Staff4.3
Comfort & Cleanliness4.4
Bath4.2
Meal4.2
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  1. 大黒天3712
    |
    Japan
    |Age: 60s
    |
    Family with kid(s)
    4

    とても清潔感のあるホテルで満足しました。大浴場も展望がよく気持ち良かったです。ラウンジも充実しておりたくさん利用しました。 唯一、部屋の清掃が届け出制でわかりにくいので、改善した方が良いと思います。SDGSとサービスは別だと思います。

    Posted: 18/7/2024
    Location4
    Facilities & Amenities4
    Service & Staff4
    Comfort & Cleanliness4
    Bath4
    Meal4
  2. マリンnature
    |
    Japan
    |Age: 40s
    |
    Family with kid(s)
    5

    車で行って、駐車場が満車で提携先に案内されましたが、荷物も先に降ろして、部屋迄持って来てくれたし、スタッフの方が皆さんオシャレで丁寧でした。 客室も綺麗で広く、ベッドも大きくて、ぐっすり眠る事が出来、おかげで旅行の疲れも取れました。 朝からコーヒーの焙煎も出来て、良い香りに包まれた優雅な朝を過ごす事が出来ました。 館内利用チケットで駐車場代も支払えたので、助かりました。

    Posted: 17/7/2024
    Location5
    Facilities & Amenities5
    Service & Staff5
    Comfort & Cleanliness5
    Bath5
  3. Verified guest
    |
    Japan
    |Age: 50s
    |
    Family with kid(s)
    5

    I had a very impressive and comfortable stay during these 2 night, not only the clean room and polite manner at counter but also the excellent service from the staffs at the counter. I want to express my sincere appreciation to the front desk counter - Miss Aoki Katagana ( 片川 蒼唯 ),she really did an excellent job to assist customer patiently. During my stay, I got a car accident while I drove on the road, I need to report to police immediately. However, I need some one to help me call police station because of communication concern. Miss Aoki Katagana took her responsibility to help me contact police and follow up to the end of this event. While I checked out, she kindly ask me any further assistance and accompany with me politely to the elevator. I have never been enjoyed the excellent service in the hotel even I visited Japan at least 30 nights in the past 10 years. Thanks again, Miss 片川 蒼唯 and Cross hotel. Your sincere, Hungming Jeng 07,17, 2024

    Posted: 17/7/2024