Totally disappointed, an unpleasant stay in this so-called 'high-class' hotel without any service. This is the worst experience I have ever been in Japan. We won't come back to this hotel group and not recommended to anyone especially for foreigners. Reception staff was rude, only speak Japanese; no introduction of facilities, need to read all from leaflet; bathtub with mold and basin is broken in one room, after long fight, changed to another room but the floor is broken - danger with bare foot. We have to stay in original room and have staff to clean. Dinner, totally nightmare; no staff to take care after sending us to a very tiny room; no menu/introduction; food taste was terrible, all seafood were streamed in one plate, overcooked; Main course Beef: only tiny 3 pieces 2x3cm and super thin.
お部屋、料理共に凄く良かったです。見晴らし、お風呂も最高でした。残念な点はサウナ好きからするとサウナが狭く、水風呂が小さい事だけです。 スタッフの対応も良かったので また行きます。