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Extol Inn Kumamoto Ginza St.

Business hotel
Introducing the
Japan Quality Accreditation
This establishment has been awarded our Japan Quality accreditation. It has received high ratings from its guests for providing exemplary service, and through its operations it has demonstrated the ability to offer an authentic Japanese travel experience.
Rakuten Travel Bronze Award 2021

Breakfast is free / Excellent convenience / Restaurants, convenience stores, bus centers, Kumamoto Castle, and Tsuruya Department Store within walking distance

Appearance image
4.1
Very Good
605 reviews from verified guests
Property facilities
  • Vending machine
  • Paid laundryPaid laundry
  • Spa / Beauty salonSpa / Beauty salon
  • Parking lotParking lot
  • Business hotel
  • Home delivery
3 min walk from Hanabatacho Station
1 min drive from Kumamoto Castle / City Hall Station
1 min drive from Karashimacho Station
2 min drive from Torichosuji Station
39 min drive from Aso Kumamoto Airport
17m²
12 guests
No smoking
  • Bath and toilet available
  • TVTV
  • Internet available in room
    • Welcome drink service
    $100.18
    Includes taxes & fees
    1 room 2 guests 1 night

    《Accommodation charges》 ・ Prices vary from day to day. "cancellation policy" * Please register after understanding. ・ Individual customers (on the day: 100% cancellation fee; the day before: 20% cancellation fee) ・ If a group of 10 or more people or the hotel considers it to be a group, we may contact the person making the reservation by phone and receive an advance payment equivalent to the accommodation fee in advance. In addition, the cancellation policy for group reservations (same day: 100% cancellation fee, the day before: 80%, 2 days to 10 days before: 20%) will be applied, and the plan's default cancellation policy will not be applied. "parking" ・ Hotel parking lot (15: 00-10: 00 the next day, 1,100 yen / night) ・ Kumamoto parking lot (15: 00-12: 00 the next day, 1,000 yen / night) 096-352-3382 2 minutes on foot ・ Pasuto 24 Ginza Press (14: 00-11: 00 the following day, 1,100 yen / night) 096-356-9425 3 minutes on foot * Please contact the hotel when you arrive in front of the front door. * Affiliated parking lots can be set with the car navigation system. * Additional charges apply for parking outside the specified time. * Please note that parking lots are on a first-come, first-served basis. "access" ・ Transfer to the tram from Kumamoto Station and walk for 2 minutes from Hanabatacho Electric Stop. ・ Approximately 50 minutes by limousine bus from Kumamoto Airport, get off at "Tsumachisuji", and walk for 5 minutes 《Welcome drink (15: 00-24: 00)》 ・ Coffee, barley tea, cold water, sencha, and black tea are available in the lobby on the 1st floor. 《Free breakfast (6: 45-9: 00)》 ・ We are preparing a buffet style in the lobby on the 1st floor. The menu changes daily. 《Wi-Fi》 ・ All rooms can be used free of charge. 《Lending information》 ・ Front: Mobile charger ・ Each floor rental rack: Memory foam pillow, electric kettle, deodorant spray

    Plan details

    [Standard] 15:00 IN to 10:00 OUT [Buffet breakfast]

    $100.18
    Includes taxes & fees
    1 room 2 guests 1 night

    《Accommodation charges》 ・ Prices vary from day to day. "cancellation policy" * Please register after understanding. ・ Individual customers (on the day: 100% cancellation fee; the day before: 20% cancellation fee) ・ If a group of 10 or more people or the hotel considers it to be a group, we may contact the person making the reservation by phone and receive an advance payment equivalent to the accommodation fee in advance. In addition, the cancellation policy for group reservations (same day: 100% cancellation fee, the day before: 80%, 2 days to 10 days before: 20%) will be applied, and the plan's default cancellation policy will not be applied. "parking" ・ Hotel parking lot (15: 00-10: 00 the next day, 1,100 yen / night) ・ Kumamoto parking lot (15: 00-12: 00 the next day, 1,000 yen / night) 096-352-3382 2 minutes on foot ・ Pasuto 24 Ginza Press (14: 00-11: 00 the following day, 1,100 yen / night) 096-356-9425 3 minutes on foot * Please contact the hotel when you arrive in front of the front door. * Affiliated parking lots can be set with the car navigation system. * Additional charges apply for parking outside the specified time. * Please note that parking lots are on a first-come, first-served basis. "access" ・ Transfer to the tram from Kumamoto Station and walk for 2 minutes from Hanabatacho Electric Stop. ・ Approximately 50 minutes by limousine bus from Kumamoto Airport, get off at "Tsumachisuji", and walk for 5 minutes 《Welcome drink (15: 00-24: 00)》 ・ Coffee, barley tea, cold water, sencha, and black tea are available in the lobby on the 1st floor. 《Free breakfast (6: 45-9: 00)》 ・ We are preparing a buffet style in the lobby on the 1st floor. The menu changes daily. 《Wi-Fi》 ・ All rooms can be used free of charge. 《Lending information》 ・ Front: Mobile charger ・ Each floor rental rack: Memory foam pillow, electric kettle, deodorant spray

    Plan benefits
    • Welcome drink service
    Meals
    • Buffet breakfast
Room details

[Twin room] [Non-smoking]

17m²
12 guests
No smoking
Room facilities
  • Bath and toilet available
  • TVTV
  • Internet available in room

Ratings and reviews

4.1
Very Good
605 reviews from verified guests
Location4.5
Facilities & Amenities3.9
Service & Staff4.1
Comfort & Cleanliness3.8
Bath3.4
Meal4
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Most recent
Review score
All ratings
  1. ヴィラ103
    |
    JapanJapan
    |Age: 50s
    |
    Friends
    5
    Posted: 5/29/2023

    ウェルカムドリンク、カウンターのご対応、朝食の品揃え等、大変満足しています。 また、機会がありましたら利用したいと思います。 お世話になりました。

    Location5
    Facilities & Amenities5
    Service & Staff5
    Comfort & Cleanliness5
    Bath5
    Meal5
    Reply from the property

    この度は当ホテルにご宿泊頂き、誠にありがとうございます。 ウェルカムドリンクは、チェックインスタートの15:00〜24:00まで、1階ロビーにてご用意しております。 ご自由にお部屋にもお持ち頂いてご利用頂けます。 少しでもご移動の疲れを癒して頂けたらと思います。 また、フロントスタッフの対応、朝食につきましてもご満足頂けて何よりです。 人気の焼き立てパンや朝カレー、具沢山のだご汁など、取り揃えております。 今後も皆様に元気にご出発して頂けますよう、日々改善に努めて参ります。 またのお越しをスタッフ一同心よりお待ち致しております。 貴重なご投稿をありがとうございました。 副支配人 本堀祐子

    Posted: 5/30/2023
  2. るろを
    |
    JapanJapan
    |Age: 50s
    |
    Solo
    4
    Posted: 5/29/2023

    部屋の前面に隣の建物の冷房装置があり夜まで機械音が伝わり、くつろぎの妨げになりました。ただし、値段しては朝食も品数は少ないですが、バイキングで食べれたのでそれは良かったです。予約時に部屋を選べないので、予約時にコメントあると分かりやすいと思います。

    Location1
    Facilities & Amenities3
    Service & Staff3
    Comfort & Cleanliness2
    Bath3
    Meal5
    Reply from the property

    この度は、エクストールイン熊本銀座通をご利用頂き、誠にありがとうございます。 折角のご滞在中に、隣接の建物の機械音がおくつろぎの妨げになったとの事、大変申し訳ございませんでした。大変心苦しく思います。 今後ご利用の際には、別のお部屋をご用意させて頂きます。 また次回、ご滞在中にご不便・ご不快な点等ございましたら、いつでもフロントスタッフへお申し付けくださいませ。 お忙しい中、貴重なご投稿ありがとうございました。 またのお越しを、スタッフ一同心よりお待ち致しております。 副支配人 本堀祐子

    Posted: 5/30/2023
  3. ととろ9293
    |
    JapanJapan
    |Age: 50s
    |
    Solo
    5
    Posted: 5/28/2023

    熊本駅から市電で10分くらい 市電秋から徒歩4分 ホテル周辺飲食店多数あり ホテル受付の女性の対応が素晴らしいです次回も利用したいと思いました。 ただ、朝食が混雑してゆっくりできなかったことが残念でした、

    Location5
    Facilities & Amenities5
    Service & Staff5
    Comfort & Cleanliness5
    Bath3
    Meal3
    Reply from the property

    この度は、エクストールイン熊本銀座通をご利用頂き、誠にありがとうございます。 ご投稿では、スタッフへのお褒めを頂き、誠にありがとうございます。対応したスタッフも大変喜んでおります。 ご朝食につきましては、ゆっくり出来なかったとのこと、大変申し訳ございませんでした。混雑時は、お部屋でお召し上がり頂くことも可能でございます。次回お越しの際にはどうぞご利用ください。 ご投稿ありがとうございました。 またのお越しを心よりお待ち致しております。 支配人 宮崎 高栄

    Posted: 5/28/2023
  4. Anonymous
    |
    JapanJapan
    |Age: 40s
    |
    Business
    5
    Posted: 5/27/2023

    スタッフの方々の対応が分かりやすく親切でした。 立地も駅、コンビニ、飲食店、駐車場、どこからも近く便利です。 朝食も無料でこれだけ頂ければ十分です。 また利用します。

    Location5
    Facilities & Amenities5
    Service & Staff5
    Comfort & Cleanliness5
    Bath5
    Meal5
    Reply from the property

    この度は、エクストールイン熊本銀座通をご利用頂き、誠にありがとうございます。 スタッフや立地、ご朝食につきましてお褒め頂き、誠にありがとうございます。 「また利用します。」と仰って頂き、嬉しい限りです。 これからもスタッフ一同おもてなしの心でお出迎えさせて頂きます。 ご投稿ありがとうございました。 またのお越しを心よりお待ちしております。 支配人 宮崎 高栄

    Posted: 5/27/2023
  5. Anonymous
    |
    JapanJapan
    |Age: 30s
    |
    Business
    5
    Posted: 5/27/2023

    よい

    Location5
    Facilities & Amenities5
    Service & Staff5
    Comfort & Cleanliness5
    Bath3
    Meal5
    Reply from the property

    いつも、エクストールイン熊本銀座通をご利用頂き、誠にありがとうございます。 ご投稿では高評価を頂き大変嬉しく思っております。 今後も皆様のお声を励みにサービス向上に努めて参ります。 また、熊本にお越しの際には宜しくお願い致します。 支配人 宮崎 高栄

    Posted: 5/27/2023
  6. 1 - 5 of 605 reviews

Highlights

Recommendations and features

Posted: 6/17/2022

Property information

Business hotel
Address
1-9-8 Shimotori, Chuo-ku, Kumamoto-shi, Kumamoto, 860-0807, Japan
Check-in time
3:00 p.m. - 5:30 a.m.
Check-out time
10:00 a.m.
Total number of rooms
183
Phone number
+81 96 351 2111
Fax number
+81 96 351 2113

Measures against COVID

Staff

  • Guests served at an appropriate distance
  • Shuttle services kept to individual or small groups
  • Staff wash their hands, rinse their mouths, and wear masks
  • Regular temperature checks implemented

Sterilization

  • Dining areas regularly disinfected
  • Shared spaces regularly disinfected
  • Guestrooms disinfected between uses
  • Guest slippers disinfected between uses

Ventilation

  • Shared spaces regularly ventilated
  • Guestrooms ventilated between uses
  • Dining areas regularly ventilated

Check-in/Check-out

  • Staff mindful of guest-to-guest contact

Rooms

  • Furnishings regularly disinfected

Meals

  • Unwell guests kept separate from dining areas
  • Dining areas decongested and segmented

Requests to guests

  • Guests asked to disinfect upon arrival
  • Guests asked to wash their hands and rinse their mouths
  • Guests given temperature checks during check-in

Emergency response preparation

  • COVID emergency response manual prepared

Awards

Rakuten Travel Bronze Award 2021
Rakuten Travel Silver Award 2020

Features and facilities

On-site facilities

  • Vending machine
  • Paid laundryPaid laundry
  • Spa / Beauty salonSpa / Beauty salon
  • Parking lotParking lot

Property type

  • Business hotel

Services offered

  • Home delivery
  • Dry cleaningDry cleaning
  • Wake-up call

Accepted payment methods

  • Visa
  • MasterCard
  • American Express
  • JCB
  • Cash accepted

Supported languages

  • Japanese
  • Korean
  • Chinese
  • English

Notice from property

1. Payment for the accommodation will be made at the time of check-in (advance payment system). We will give you the room key after payment.

10. For the hotel parking lot, if you search for "Extol Inn Kumamoto Ginza-dori parking lot" on Google Maps, you will be guided to the route.

2. Please be sure to contact us if you will be later than the estimated arrival time. Please note that if you do not contact us after the scheduled time, your reservation may be treated as canceled, and we will not be held responsible for that.

3. The products sold on the Rakuten Travel site are accommodation plans for individual customers. If the guest changes during the stay period, please make a new reservation.

4. If you would like a receipt that does not include point details, please ask at the front desk. In the case of advance credit card payment, the hotel cannot issue a receipt. Please issue it from the Rakuten Travel "Customer Page".

5. We do not allow anyone other than the hotel guests to enter the room.

6. Only 1 child (infant or younger) can share a bed with 1 adult.

7. Electronic cigarettes such as cigarettes and IQOS cannot be used in non-smoking rooms. If you do not comply, we will charge the cleaning fee.

8. If you use the hotel parking lot or affiliated parking lot after hours (10:00-15:00), an additional fee will be charged in addition to the parking fee (15:00-10:00 the next day).

9. If the hotel parking lot is full, we will guide you to an affiliated parking lot. Motorcycles must be reserved in advance. There is no parking space for bicycles on the hotel premises. Please contact the hotel for details.

Recommended spots

4,820ft from Contemporary Art Museum Kumamoto

6,854ft from Kumamoto Castle

8,127ft from Kato-jinja Shrine

10,837ft from Kumamoto Prefectural Art Museum

11,837ft from Former Residence of Natsume Soseki

14,455ft from Fujisaki Hachiman-gu Shrine

24,291ft from Shimada Museum of Arts

29,911ft from Suizen-ji Jojuen Garden

34,065ft from Tatsuta Nature Park

50,148ft from Kumamoto Zoo and Botanical Gardens

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