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Hotel Cypress Karuizawa

Resort hotel
Introducing the
Japan Quality Accreditation
This establishment has been awarded our Japan Quality accreditation. It has received high ratings from its guests for providing exemplary service, and through its operations it has demonstrated the ability to offer an authentic Japanese travel experience.
Rakuten Travel Gold Award 2021

Boasting 86 variegated guestrooms, including Comfort Twin rooms renovated in April 2017!

4.3
Excellent
271 reviews from verified guests
Property facilities
  • Parking lotParking lot
  • Open-air bath (hot spring)Open-air bath (hot spring)
  • RestaurantRestaurant
  • Lounge
  • Vending machine
  • Bar
16 min walk from Karuizawa Station
9 min drive from Nakakaruizawa Station
15 min drive from Shinano-Oiwake Station
27 min drive from Miyota Station
2 hr 4 min drive from Shinshu Matsumoto Airport
There are no rooms available. Try changing the dates.

Ratings and reviews

4.3
Excellent
271 reviews from verified guests
Location4.3
Facilities & Amenities4.1
Service & Staff4.2
Comfort & Cleanliness4.4
Bath3.9
Meal4.4
Sort by
Most recent
Review score
All ratings
  1. Anonymous
    |
    JapanJapan
    |Age: 30s
    |
    Family with kid(s)
    5
    Posted: 9/20/2023

    軽井沢には年1回以上は行くのですが、定宿が改装につき休業中だったのと、母娘4世代で行けるところを探してこちらにしました。立地としては、線路沿い、国道沿いで、駅まで歩ける距離なので、それを便利で良いと捉えるか、新しいホテルだからか旧軽井沢などメインエリアからは少し離れているのを、軽井沢らしさに欠けると捉えるかですね… 90代の祖母と未就学児の娘がいたので、夕食は色々買ってきてお部屋で頂きました。スーパーも近く簡単なキッチンもありますし、お部屋の数の割にお食事の場所が狭い気もします。(予約とれませんでした) 朝食のバイキングは地元のお料理も多く美味しかったです。浅野屋のブルーベリーのパンもありました! お部屋の露天風呂は祖母も気に入っていました。 子連れのお客さんも多いようでしたし、お部屋も広くて特に困ったことはなかったです。自販機にアンパンマンジュースもありました。 ホテルの外装は今まで前を通っても印象に残らなかったですが、中庭など内装がとても綺麗です!

    Location4
    Facilities & Amenities5
    Service & Staff4
    Comfort & Cleanliness5
    Bath4
    Meal4
  2. Anonymous
    |
    JapanJapan
    |Age: 50s
    |
    Family with kid(s)
    5
    Posted: 9/20/2023

    チェックインや食事の時などスタッフの皆さんが大変親切でした。また夕食はメインの信州牛はもちろんのこと、地元の食材を用いたお料理はどれも大変美味しかったです。おかげさまでとても良い旅行になりました。有り難うございました。

    Location4
    Facilities & Amenities4
    Service & Staff5
    Comfort & Cleanliness4
    Bath5
    Meal5
  3. Anonymous
    |
    JapanJapan
    |Age: 60s
    |
    Family with kid(s)
    1
    Posted: 9/19/2023

    とても宿泊料に見合わない残念な宿泊でした。まず、部屋は長い間清掃してないと思うくらい臭い!非常に臭い!ウッとなるくらい。等身大の姿見も無い、丈の長いものが掛けられないクローゼット、埃が溜まったままのテレビ台、ピンクぬめりのある洗面も残念だか、もっと豊富な朝食を出すホテルはたくさんある。私の中でワースト1のクオリティー。何より外に向かって開くドアは危ない。両手に何かを持ったホテルの方と、宿泊者の方と2度ドアを空けたとたんぶつかりそうになった。 選ばなければ良かったと大大後悔。

    Location3
    Facilities & Amenities1
    Service & Staff1
    Comfort & Cleanliness1
    Bath1
    Meal1
  4. Anonymous
    |
    JapanJapan
    |Age: 60s
    |
    Family with kid(s)
    4
    Posted: 9/18/2023

    今年もお世話になりました。ここ数年利用しています。建物は新しくはありませんが、どのお部屋も広く、快適です。特に地下の大浴場は何回も入りたくなります。スタッフの皆さんも優しく、気さくです。朝食も種類が沢山あり、美味しいです。 ただ、送迎バスがなくなり不便を感じます。再考して頂きたいです。 また来年も伺いたいホテルです。

    Location4
    Facilities & Amenities4
    Service & Staff4
    Comfort & Cleanliness4
    Bath5
    Meal3
  5. ひろっぴ0407
    |
    JapanJapan
    |Age: 40s
    |
    Family with kid(s)
    3
    Posted: 9/16/2023

    部屋内装は少し古いものの、電子レンジ、冷蔵庫も大きめで部屋で買い出したものでワイワイするには良さそうです。スーパー、マクドナルドなどもあるので食費を抑えて宿泊にはいいと思います。

    Location4
    Facilities & Amenities3
    Service & Staff3
    Comfort & Cleanliness4
    Bath3
  6. 1 - 5 of 271 reviews
Property information
Hotel Cypress Karuizawa's map
16 min walk from Karuizawa Station
9 min drive from Nakakaruizawa Station
15 min drive from Shinano-Oiwake Station
27 min drive from Miyota Station
2 hr 4 min drive from Shinshu Matsumoto Airport
Check-in time:
3:00 p.m. - 11:00 p.m.
Check-out time:
11:00 a.m.

Payment methods

Visa
MasterCard
American Express
JCB
Cash accepted
Resort hotel
287-1 Karuizawa Higashi, Karuizawa-machi, Kitasaku-gun, Nagano, 389-0104, Japan
16 min walk from Karuizawa Station
9 min drive from Nakakaruizawa Station
15 min drive from Shinano-Oiwake Station
27 min drive from Miyota Station
2 hr 4 min drive from Shinshu Matsumoto Airport
+81 267 42 0989
Total number of rooms
86

Measures against COVID

Staff

  • Staff wash their hands, rinse their mouths, and wear masks
  • Regular temperature checks implemented
  • Guests served at an appropriate distance
  • Shuttle services kept to individual or small groups

Sterilization

  • Dining areas regularly disinfected
  • Shared spaces regularly disinfected
  • Guestrooms disinfected between uses
  • Guest slippers disinfected between uses
  • Disposable guest slippers

Ventilation

  • Shared spaces regularly ventilated
  • Guestrooms ventilated between uses
  • Dining areas regularly ventilated

Check-in/Check-out

  • Front desk fitted with acrylic barrier
  • Non-contact service
  • Staff mindful of guest-to-guest contact

Rooms

  • Guestroom availability regulated
  • Furnishings regularly disinfected

Meals

  • Unwell guests kept separate from dining areas
  • Alternative meal delivery options considered
  • Dining areas decongested and segmented

Requests to guests

  • Guests asked to disinfect upon arrival
  • Guests asked to wash their hands and rinse their mouths
  • Guests asked to wear masks when not in their room
  • Guests asked to fill out COVID inquiry during check-in
  • Guests given temperature checks during check-in

Emergency response preparation

  • COVID emergency response manual prepared
  • Staff trained in COVID emergency response

Awards

Rakuten Travel Gold Award 2021

Features and facilities

On-site facilities

  • Parking lotParking lot
  • Open-air bath (hot spring)Open-air bath (hot spring)
  • RestaurantRestaurant
  • Lounge
  • Vending machine
  • Bar
  • Sauna
  • Meeting room
  • Banquet hall
  • Shop
  • Jet bath
  • Equipment-drying room
  • Grand bathGrand bath
  • Multipurpose room

Services offered

  • Pick-up and drop-offPick-up and drop-off
  • Meal considerations (allergies)Meal considerations (allergies)
  • Home delivery
  • Wake-up call

Accessibility

  • Rental wheelchairs

Property type

  • Resort hotel

Supported languages

  • Japanese
  • Korean
  • Chinese
  • English

Notice from property

The public bath is open from 15:00 to 1:00 to 10:00 to 10:00 on weekdays and from 15:00 to 1:00 to 5:00 to 10:00 on the day before Saturdays and holidays. Business hours may change depending on the season.

* Time may change on special days such as the day of the marathon event.

Please be sure to let us know if check-in is after 23:00.

Recommended spots

9,019ft from Karuizawa Wild Flower Museum of Art

9,373ft from Kumoba Pond

11,539ft from Karuizawa Ohga Hall

19,859ft from St. Paul's Catholic Church in Karuizawa

24,531ft from Alexander Shaw Memorial Hall

30,105ft from Hiroshi Senju Museum Karuizawa

35,121ft from Karuizawa Picturebook Museum

36,490ft from Karuizawa Erz Toy Museum

39,610ft from Karuizawa Kogen Church

40,577ft from Karuizawa Stone Church

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