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Hotel New Hankyu Osaka

City hotel
Introducing the
Japan Quality Accreditation
This establishment has been awarded our Japan Quality accreditation. It has received high ratings from its guests for providing exemplary service, and through its operations it has demonstrated the ability to offer an authentic Japanese travel experience.
Rakuten Travel Bronze Award 2020

Excellent location just in front of Osaka Station and next to Hankyu Osaka Umeda Station. Directly connected to the airport limousine bus terminal. Rooms equipped with air purifiers.

4.1
Very Good
587 reviews from verified guests
Property facilities
  • Lounge
  • Bar
  • Vending machine
  • RestaurantRestaurant
  • Meeting room
  • Cafe
1 min walk from Osaka-Umeda Station
2 min drive from Higashi-Umeda Station
3 min drive from Osaka Station
3 min drive from Umeda Station
22 min drive from Osaka International Airport
There are no rooms available. Try changing the dates.

Ratings and reviews

4.1
Very Good
587 reviews from verified guests
Location4.8
Facilities & Amenities3.7
Service & Staff3.9
Comfort & Cleanliness3.8
Bath3.5
Meal3.9
Sort by
Most recent
Review score
All ratings
  1. Anonymous
    |
    JapanJapan
    |Age: 50s
    |
    Business
    2
    Posted: 3/26/2023

    関空行きのバスが当ホテルから出発するために、割り切って利用。 飛び石連休のためか、スタンダードの部屋が2泊で5万円近く。 ホテルの設備にはまったく見合っておらず、、梅田プライスだと実感。 設備はすぐに変わることはないので、せめてチェックイン時の混雑緩和のためにできることは、やって欲しい。

    Location5
    Facilities & Amenities1
    Service & Staff1
    Comfort & Cleanliness1
    Bath1
    Reply from the property

    この度は大阪新阪急ホテルをご利用頂きまして誠にありがとうございます。チェックインの際、長らくお待たせし申し訳ございませんでした。お客様から頂戴いたしましたご意見をもとに、チェックインの混雑緩和に向けた策を講じて参ります。大阪新阪急ホテル　フロント

    Posted: 3/26/2023
  2. Anonymous
    |
    JapanJapan
    |Age: 40s
    |
    Family with kid(s)
    3
    Posted: 3/25/2023

    ホテルに規模からして、朝食が残念だった。

    Location5
    Facilities & Amenities2
    Service & Staff3
    Comfort & Cleanliness4
    Bath3
    Meal2
    Reply from the property

    この度は大阪新阪急ホテルにお泊りいただきまして誠にありがとうございます。ご朝食の内容につきまして、ご希望に添えず申し訳ございませんでした。今回お寄せいただきました貴重なご意見をもとにご朝食内容の見直しを図って参ります。引き続き大阪新阪急ホテルにご愛好賜ります様お願い申し上げます。 大阪新阪急ホテル　フロント

    Posted: 3/26/2023
  3. Anonymous
    |
    JapanJapan
    |Age: 50s
    |
    Business
    4
    Posted: 3/24/2023

    価格が許せば朝食が食べたかった。

    Location4
    Facilities & Amenities3
    Service & Staff3
    Comfort & Cleanliness4
    Bath3
    Reply from the property

    この度は大阪新阪急ホテルをご利用いただきまして誠にありがとうございます。また、その折のご感想をお寄せいただき、重ねて御礼申しあげます。 ご投稿いただいた貴重なご意見を参考に、 お客様により満足いただけるホテルを目指して 参りますので、今後とも大阪新阪急ホテルを よろしくお願い申しあげます。大阪新阪急ホテル　フロント

    Posted: 3/25/2023
  4. Anonymous
    |
    JapanJapan
    |Age: 40s
    |
    Family with kid(s)
    4
    Posted: 3/24/2023

    駅からすぐの立地で良かった！近くには食堂街もあり美味しいたこ焼きやさんがありました。部屋には空気清浄機もありアニメティーもロビーにあり自分で欲しい分持っていけました。朝のバイキングも種類があり美味しかったです。帰りには持ち帰り用コーヒーもありサービスが良かったです。

    Location4
    Facilities & Amenities4
    Service & Staff4
    Comfort & Cleanliness4
    Bath3
    Meal4
    Reply from the property

    この度は大阪新阪急ホテルをご利用いただきまして誠にありがとうございます。また、その折のご感想をお寄せいただき、重ねて御礼申しあげます。 ごゆっくりお過ごしいただけた様子が伺え 大変嬉しく存じます。 今後より一層、充実した施設とサービスをご提供できるようスタッフ一同努めて参りますので、引き続き当ホテルをご愛顧賜わりますようお願い申しあげます。大阪新阪急ホテル　フロント

    Posted: 3/24/2023
  5. Anonymous
    5
    Posted: 3/23/2023
    Location5
    Facilities & Amenities4
    Service & Staff4
    Comfort & Cleanliness4
    Bath4
  6. …
    1 - 5 of 587 reviews

Property information

City hotel
Address
1-1-35 Shibata, Kita-ku, Osaka-shi, Osaka, 530-8310, Japan
Check-in time
3:00 p.m. - 5:30 a.m.
Check-out time
12:00 p.m.
Total number of rooms
961
Phone number
+81 6 6372 5101
Fax number
+81 6 6374 6885

Measures against COVID

Staff

  • Staff wash their hands, rinse their mouths, and wear masks
  • Regular temperature checks implemented
  • Guests served at an appropriate distance
  • Shuttle services kept to individual or small groups

Sterilization

  • Dining areas regularly disinfected
  • Shared spaces regularly disinfected
  • Guestrooms disinfected between uses
  • Disposable guest slippers

Ventilation

  • Shared spaces regularly ventilated
  • Guestrooms ventilated between uses
  • Dining areas regularly ventilated

Check-in/Check-out

  • Front desk fitted with acrylic barrier
  • Staff mindful of guest-to-guest contact

Rooms

  • Air purifier available
  • Furnishings regularly disinfected

Meals

  • Unwell guests kept separate from dining areas
  • Alternative meal delivery options considered
  • Dining areas decongested and segmented

Requests to guests

  • Guests asked to disinfect upon arrival
  • Guests asked to wash their hands and rinse their mouths
  • Guests asked to fill out COVID inquiry during check-in

Emergency response preparation

  • COVID emergency response manual prepared
  • Staff trained in COVID emergency response

Awards

Rakuten Travel Bronze Award 2020

Features and facilities

On-site facilities

  • Lounge
  • Bar
  • Vending machine
  • RestaurantRestaurant
  • Meeting room
  • Cafe
  • Flower shop
  • Banquet hall
  • Bakery

Services offered

  • Home delivery
  • Wake-up call
  • Dry cleaningDry cleaning

Accessibility

  • Rental wheelchairs

Property type

  • City hotel

Accepted payment methods

  • Credit cards accepted
  • Visa
  • MasterCard
  • American Express
  • JCB
  • Cash accepted

Supported languages

  • Japanese
  • Korean
  • Chinese
  • English

Notice from property

■ Accommodation tax

Osaka accommodation tax will be charged separately at the hotel. Please note.

*Not included in the price at the time of booking. (Some plans include the accommodation tax in the displayed price.)

■ Starting from April 2022, some amenities in the guest rooms will be changed to be selected at the front lobby.

■ Please check the hotel's official website for restaurant business conditions.

*Subject to change depending on the situation.

Recommended spots

2,421ft from HEP Five Shopping Mall

4,606ft from Umeda Arts Theater

7,211ft from Osaka Shiki Theater

12,106ft from Symphony Hall

12,388ft from Kids Plaza Osaka

13,455ft from Bank of Japan Osaka Branch Old Building

13,602ft from Festival Hall

14,455ft from Osaka Public Nakanoshima Library

14,885ft from Osaka City Central Public Hall

15,305ft from Osaka Museum of Housing and Living

HomeJapanOsakaOsaka CityHotel New Hankyu Osaka
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