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Smile Hotel Kumamoto Suizenji

Business hotel
Introducing the
Japan Quality Accreditation
This establishment has been awarded our Japan Quality accreditation. It has received high ratings from its guests for providing exemplary service, and through its operations it has demonstrated the ability to offer an authentic Japanese travel experience.
Rakuten Travel Bronze Award 2020

Closed from December 30 to January 4. Reopening on January 5. Thank you for your continued patronage.

62 reviews from verified guests
Property facilities
  • Vending machine
  • RestaurantRestaurant
  • Meeting room
  • Paid laundryPaid laundry
  • Spa / Beauty salonSpa / Beauty salon
  • Business hotel
3 min walk from Shinsuizenji-ekimae Station
1 min drive from Suizenji Station
1 min drive from Shin-Suizenji Station
2 min drive from Kokubu Station
35 min drive from Aso Kumamoto Airport
There are no rooms available. Try changing the dates.

Ratings and reviews

62 reviews from verified guests
Facilities & Amenities4
Service & Staff4.2
Comfort & Cleanliness4.1
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All ratings
  1. Anonymous
    Posted: 3/17/2023
    Facilities & Amenities4
    Service & Staff4
    Comfort & Cleanliness5
  2. Anonymous
    Posted: 3/8/2023
    Facilities & Amenities5
    Service & Staff5
    Comfort & Cleanliness5
  3. GoGi0406
    |Age: 30s
    Posted: 3/6/2023

    今回はリモートワークをするため宿泊させていただきました。リノベーションされたのか、受付もきれいになっており、チェックインも直ぐに対応していただきました。ネットも問題なく、仕事も難なくこなせましたが、夜中に隣の方がとても音を立てる方で眠れず、深夜チェックアウトして家路に着きました。 再発見の旅を活用し安く泊まれましたが、宿泊した部屋の周辺は安いということもあり人間の質が低かったのかなととても残念です。 次回は費用を追加して少し良い部屋に泊まろうと思います。

    Facilities & Amenities5
    Service & Staff5
    Comfort & Cleanliness5
    Reply from the property

    この度は、スマイルホテル熊本水前寺をご利用くださり誠にありがとうございます。 仕事でご利用でお疲れになられて寛ぐ事が出来ないとの事で大変申し訳い想いでございます。 以後、何かしらご不快さ等ございましたらフロントへのお声掛け、または内線で対応させていただきますので機会がございましたら是非ご利用いただきたいと存じます。 低価だから質が悪いという事が無いよう防犯・サービスに努めてまいります。 この度は大変貴重なご投稿をいただけた事に感謝申し上げます。

    Posted: 3/7/2023
  4. Anonymous
    |Age: 20s
    Posted: 3/1/2023

    館内Wi-Fiが繋がりにくく、お部屋はきれいにされてましたが、髪の毛がちらほら落ちていたのが残念でした。 確認すれば借りれたのかもしれませんが、卓上のライトがあればもっと良かったです。 ウェルカムドリンクのサービスは嬉しかったです。 また利用させていただく機会があるかもしれないので、今後に期待します。 お世話になりました。

    Facilities & Amenities4
    Service & Staff4
    Comfort & Cleanliness3
    Reply from the property

    この度はスマイルホテル熊本水前寺をご利用くださり誠にありがとうございます。 館内Wi-Fiが繋がりにくいとの事で大変ご不便をお掛けしました。 申し訳ありませんでした。 また、清掃の不行き届きでご不快さを与えてしまいました事、併せてお詫び申し上げます。 ご指摘が的確に頂いておりますので、今後の課題とさせていただきます。 卓上スタンドはフロント横にご準備させていただいておりますのでご自由にお持ちください。 お越しくださるお客様がご満足いただけるホテルを目指してまいりますので今後ともごひいきにまた、お気づきの点がございましたらご投稿・お声掛けお願い申し上げます。 この度のご投稿、誠にありがとうございます。

    Posted: 3/1/2023
  5. ひろひろ5486
    |Age: 50s
    Posted: 2/23/2023


    Facilities & Amenities5
    Service & Staff5
    Comfort & Cleanliness5
    Reply from the property

    毎度、スマイルホテル熊本水前寺をご利用くださり誠にありがとうございます。 お褒めの言葉をくださり光栄でございます。 大変うれしく存じます。 お越しくださるお客様が喜んでくださる様これからも努めてまいりますので次回もご利用くださいますようお願い申し上げます。 この度のご投稿、誠にありがとうございます。

    Posted: 2/23/2023
  6. 1 - 5 of 62 reviews

Property information

Business hotel
1-2-20 Suizenji, Chuo-ku, Kumamoto-shi, Kumamoto, 862-0950, Japan
Check-in time
3:00 p.m. - 11:00 p.m.
Check-out time
10:00 a.m.
Total number of rooms
Phone number
+81 96 383 8410
Fax number
+81 96 383 8411

Measures against COVID


  • Guests served at an appropriate distance
  • Shuttle services kept to individual or small groups
  • Staff wash their hands, rinse their mouths, and wear masks
  • Regular temperature checks implemented


  • Dining areas regularly disinfected
  • Shared spaces regularly disinfected
  • Guestrooms disinfected between uses
  • Guest slippers disinfected between uses


  • Shared spaces regularly ventilated
  • Guestrooms ventilated between uses
  • Dining areas regularly ventilated


  • Front desk fitted with acrylic barrier
  • Staff mindful of guest-to-guest contact


  • Air purifier available
  • Furnishings regularly disinfected


  • Unwell guests kept separate from dining areas
  • Alternative meal delivery options considered

Bathing areas

  • Antiseptic solution available

Requests to guests

  • Guests asked to disinfect upon arrival
  • Guests asked to wear masks when not in their room
  • Guests given temperature checks during check-in
  • Guests asked to fill out COVID inquiry during check-in

Emergency response preparation

  • COVID emergency response manual prepared
  • Staff trained in COVID emergency response


Rakuten Travel Bronze Award 2020

Features and facilities

On-site facilities

  • Vending machine
  • RestaurantRestaurant
  • Meeting room
  • Paid laundryPaid laundry
  • Spa / Beauty salonSpa / Beauty salon

Property type

  • Business hotel

Services offered

  • Home delivery
  • Dry cleaningDry cleaning
  • Wake-up call

Accepted payment methods

  • Credit cards accepted
  • Visa
  • MasterCard
  • American Express
  • JCB
  • Cash accepted
  • Discover

Supported languages

  • Japanese
  • Korean
  • Chinese
  • English

Notice from property

[Caution] To apply the discount of GoTo Travel campaign on Rakuten Travel, get a coupon in advance and use the payment screen.

* Amenity such as towels for preschool children who are eligible for free bed-sharing are not included. (Additional towel will be 300 yen)

You need to use it. If you make a reservation without using a coupon, you will not be eligible for the discount and will not be eligible for a refund.

Until October 14th, breakfast is set and dinner is open from 17:00 to 20:00 (order stop at 19:30).

* When the hotel parking lot is full, we will guide you to nearby coin parking lots. Buses and 4t trucks and above will be guided to the Suizenji Park parking lot. (Parking fee is settled locally by the customer)

* We may not be able to meet your request in the remarks column. (We do not accept smoking cessation, smoking changes, rental listing reservations, or invoice creation requests)

* Receipts will be issued at the facility only for local payments. (Excluding online payments and points used) Online payments will be printed by the customer from the Rakuten Travel personal page.

* We may call you from the facility to confirm your reservation (mainly the payment method is set to local payment).

* Rakuten Travel charges, various discounts, complimentary tickets, etc., fees for reservations made by travel agencies, margins, etc. cannot be paid at all.

* Customers are requested to change or cancel their reservations.

Recommended spots

8,458ft from Suizen-ji Jojuen Garden

18,501ft from Fujisaki Hachiman-gu Shrine

19,741ft from Contemporary Art Museum Kumamoto

26,145ft from Kumamoto Castle

26,617ft from Former Residence of Natsume Soseki

27,146ft from Kato-jinja Shrine

30,709ft from Kumamoto Zoo and Botanical Gardens

31,020ft from Tatsuta Nature Park

31,516ft from Kumamoto Prefectural Art Museum

45,906ft from Shimada Museum of Arts

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