Kesennuma Plaza Hotel
Be delighted by our port town views, fresh Sanriku seafood, and Kesennuma hot springs.
Parking lot
Open-air bath (hot spring)
Restaurant- Lounge
- Vending machine
- Wedding hall
Ratings and reviews
- Anonymous|
Japan|Age: 50s|Family with kid(s)4Posted: 9/24/2023気仙沼が好きで、毎年何度も行っていますが、プラザホテルは初めての宿泊でした。従業員の接客もお料理もとても良く、温かいものが熱々丁度良い温度で提供されているのに感動しました。いろいろなホテルを利用していますが、主人も満足してました。感じの良いホテルでした。是非次も利用したいと思います。
- モエドン|Japan|Age: 50s|Family with kid(s)5Posted: 9/23/2023
山側とはいえ、海、街が見えるお部屋でした。港も近く散策、食事楽しめました！
- ktyuki|Japan|Age: 80s or more|Family with kid(s)3Posted: 9/17/2023
手違いで、夕食なしで手配しました 到着時変更できるものとおもっていましたが 午後四時にフロントで夕食付に変更を依頼しましたが、一切変更できませんとの回答 オプション追加料理とかあるはずなのに、席が取れませんとの事 食事場所は別にあるのに、不親切な態度に呆れました 今年三月、南三陸ホテル観洋に泊まり良い印象で予約したのですが、ホテルが違うと姉妹店でも 従業員態度が違うこと感じました
- Anonymous|Japan|Age: 40s|Family with kid(s)5Posted: 9/16/2023
山側との事でしたが港が見えて夜景も楽しめたし部屋も広く食事も良かったです！
Reply from the property【 ご投稿者 】様 この度は、当館をご利用いただきまして誠にありがとうございます。数ある宿泊施設の中から当館をお選び頂いたことを大変嬉しく思います。 特にお部屋とお食事内容に関しまして、ご満足いただけたようで光栄に思います。 今後ともお客様により満足して頂けるような施設づくりを目指してサービス向上に努めて参ります。 この度は、お忙しい中クチコミ投稿をいただき誠にありがとうございました。お客様のまたのご来館を従業員一同心よりお待ちしております。 【 予約課 阿部 】
Posted: 9/17/2023 - Anonymous|Japan|Age: 60s|Family with kid(s)3Posted: 9/12/2023
部屋が狭くて、ビジネスホテルのようでした。ゆったり感は0でした。せっかくくつろぎに行ったのに残念です。
Reply from the property【 ご投稿者 】様 この度は、当館をご利用いただきまして誠にありがとうございます。 数ある宿泊施設の中から当館をお選び頂いたことを大変嬉しく思います。 しかしながら、お客様のご期待に添うことができず誠に申し訳ございませんでした。ご指摘頂いた内容はサービスの品質向上へ向けた貴重な判断材料として頂戴致します。 この度は、お忙しい中クチコミ投稿をいただき誠にありがとうございました。 お客様のまたのご来館を従業員一同心よりお待ちしております。 【 予約課 阿部 】
Posted: 9/13/2023 - …1 - 5 of 60 reviews
Payment methods
Measures against COVID
Staff
- Staff wash their hands, rinse their mouths, and wear masks
- Regular temperature checks implemented
- Guests served at an appropriate distance
- Shuttle services kept to individual or small groups
Sterilization
- Dining areas regularly disinfected
- Shared spaces regularly disinfected
- Guestrooms disinfected between uses
- Guest slippers disinfected between uses
Ventilation
- Shared spaces regularly ventilated
- Guestrooms ventilated between uses
- Dining areas regularly ventilated
Check-in/Check-out
- Staff mindful of guest-to-guest contact
Rooms
- Guestroom availability regulated
- Furnishings regularly disinfected
Meals
- Unwell guests kept separate from dining areas
- Alternative meal delivery options considered
- Dining areas decongested and segmented
Bathing areas
- Antiseptic solution available
- Bath fixtures regularly disinfected
Requests to guests
- Guests asked to disinfect upon arrival
- Guests asked to wash their hands and rinse their mouths
- Guests asked to wear masks when not in their room
- Guests asked to fill out COVID inquiry during check-in
Features and facilities
On-site facilities
- Parking lot
- Open-air bath (hot spring)
- Restaurant
- Lounge
- Vending machine
- Wedding hall
- Sauna
- Meeting room
- Banquet hall
- Shop
- Night club
- Karaoke room
Grand bath- Grand bath (hot spring)
Services offered
Pick-up and drop-off
Dry cleaning
Meal considerations (allergies)- Home delivery
- Wake-up call
Accessibility
- Rental wheelchairs
Property type
- Resort hotel
Supported languages
- Japanese
- Korean
- Chinese
- English
Notice from property
●Please be sure to contact us if your check-in time is over for guests with dinner.
● Only for customers who have reserved a room type that is subject to exterior wall repair work, you will receive a voucher that can be used at our group's directly managed stores in Kesennuma Ooichiba and Umi no Ichi, in addition to the hotel building. We will present 1000 yen per person.
●If the meal time is after 20:00, the dining place may change or the meal (dinner) may not be served.
●Regarding the child rate, if you are bringing a child under the age of 3 and do not need meals or bedding, please do not enter the child's name in the remarks column. (because it is free)
●Please let us know in the remarks column if you have any other requests regarding meals, such as those with food allergies or ingredients that cannot be eaten. We will do our best to accommodate your request.
●Children under infants are not included in the number of people in the room.
● Bathing tax for adults 150 yen will be charged separately.
●From 1/16 to 7/22 (scheduled), the outer wall of the hotel will be repaired. It is difficult to see the scenery only from the mountain-side Japanese-style room ([Exterior wall repair work]).
Depending on the date of stay, there may be work noises and vibrations, and light may be blocked by scaffolding. Please keep the windows and curtains closed.
We will continue to pay close attention to safety as our top priority, but we kindly ask for your understanding and cooperation.